BlueMoonRising, on 26 January 2013 - 09:54 AM, said:
Good god Orange are useless, I asked for my unlocking code on the 16th November and once again on the 22nd December and I'm still waiting. I tried again today and he "promised" to e-mail his manager as he can't see why it didn't go through the first time and to get back to me by Wednesday(we'll see).
By the way since the OSD still directs you to the iPhone section try the "how to use your iPhone" option(are all iPhone users stupid?
), it'll put you through to an Irish(?) CS office rather than an Indian one which helps with any language difficulties.
A few years ago when I wanted a phone unlocked by Orange it took me four attempts to get it done. Each time I called they swore blind it would be done within a few days, I gave them a week and nothing happened. After the first call each person I spoke to was very apologetic and promised immediate action, but it made no difference.
It was only on the fourth occasion when I was passed directly to some sort of elite technical support team that I got any help, he was UK based, I could hear him blazing away on his keyboard as we spoke and he looked up what had happened with the previous call (they'd done nothing), he actually sounded like he understood what I was asking for (rather than following a script) and he promised it would be done within 24 hours, which it was.
Basically your ordinary customer service rep probably doesn't know what to do, you need to speak to one of the real technical support people.
Edited by gwebb, 26 January 2013 - 11:16 AM.