BlueMoonRising, on 15 May 2013 - 06:41 PM, said:
I've looked back a couple of pages but couldn't see at what point you're at, how long have you had the phone and how long since you requested the unlock code?(presuming that's what we're talking about).
No experience with CISAS but you can only try. I don't think the courts would be interested if you don't at least try CISAS first as that's what they're supposed to be for.
Good point. Yes, this is about getting an unlock code out of Orange, and it very much brings back memories of Asterix' quest for permit A38.
The problem with CISAS is that the process does indeed take 4 months. First I have to wait 8 futile weeks for a response from Orange (5 are already over), then they give Orange another 2 weeks to consider the situation, take 2 weeks to come to a conclusion, and given Orange another 4 weeks to sort it out. It very much has a futile feeling about it - especially since then I will have the phone for 6 months. At least with CISAS I know that they cannot change the conditions again.
In the meantime I will try to get Trading Standards interested - I think this is a case of customer deception, and clearly Orange needs some kind of wake up call.
Edited by MrPuddington, 15 May 2013 - 07:29 PM.