70 replies to this topic

[PaulOBrien]

The Nexus 4 8GB / 16GB, Nexus 7 3G and Nexus 10 16GB / 32GB have gone on sale this morning, of sorts - and the Nexus 4 (both versions) and 10 (32GB) have already sold out.

The devices, which went on sale at around 8:15 GMT, were made available for sale directly from the Google Play store which demonstrated a complete inability to cope with the levels of traffic experienced. Server errors, self emptying baskets and other issues were experienced by all who tried to order, including yours truly.

The Nexus 4 is now sold out in both 8GB and 16GB iterations, super frustrating for those who managed to put one in their store basket soon after the device went on sale, only to be denied at the last by server problems.

2 day shipping on the new devices is being charged at £9.99 for the phones (3-5 days) and £13.99 for the tablets (2 days), a sneaky way to claw back some profit on the low margin devices.

How was your experience? What have you bought / tried to buy / failed to buy?

I managed to order a N7 3G but completely failed on the N4 front and i'm put off supporting Google with a N10 order out of principle.

Click here to view the item

[spr33]

I'm currently screaming into my pillow. For someone of Google's magnitude, I would have thought the buying process would have been as smooth as butter.

I got to entering my payment details only to have it fail.

I've now  got to put up with a Palm Pre for another amount of time as I sold my Android phones in preparation for the N4.

[FrankieADZ]

ive not ordered a 3G N7 yet, but Paul would you when you get the 3G N7 tell us what sort of SIM it uses please

[Mark Dearlove]

Server error trying to order an N7 3G :-(
N4 sold out by the time I got on there

[Fysi]

This was me throughout the whole experience:

[TeaSea]

Managed to grab an N4 16GB, barely. Glastonbury spirit got me through the server constantly screwing up on me. Looks like I was lucky as well...

[psimon]

Funnily enough, the ad appearing alongside this article for me is for... the new Google devices!

Not sure, with the quick sellout, those are advertising dollars well spent?!

Oh, it's all Google so it's all 'free' - ah!

[ctafield]

Tried to buy a 16gb Nexus 4... failed miserably. Furthest I could get was to the payment confirmation page,at which point it told me that my credit cards were expired (they're not, I frequently use them on the Play store !). After re-entering the details it fell over with server errors again... then, as quick as they had appeared, they were back to "Coming Soon".

Very disappointed.

I do wonder if they've only allocated small stock to each country for the launch, to make them "sell out" in each country... then after it's launched, release a load more?

[Zim]

errrrm i managed to get the one i wanted.. 8GB N4 took a while but went through ok for me

[tone-fu]

Typical of Google really, no other company knows how to foul up a product launch like they do.

Say what you like about Apple's business practices, at least they know how to take your money.

[domenico lamberti]

i finally got my 8GB nexus 4 , i thought it was a curse that my card bounced back justminutes after the posst went live, but it kept my order i just had to go put money in , oh and three phone calls to the devices sector at google play helped, a little californian man was very helpful, but yes, pain in the arse for a while and yes people, tables were flipped

[teamtd11]

Managed to get a N4 16GB and N10 32GB ordered together, £9.99 Delivery.
I've just got my receipt through now and my account has been debited the amount already.

[PlaneMan]

Had the 16GB N4 in my basket 3 times only for the server error to mess it up and remove it from my basket.

Very shoddy way to handle such a big launch.

[Rusty!]

I managed to order a 16GB N4 @ 08:20, Play Store was a little on the slow side, but hitting back and retrying a couple of times saw me through.

[MonkeyBoy451]

I got all the way through to hitting the Purchase button for an N4 16GB, then the site timed out... managed to have the N4 in my cart several times after that, but it always crashed when trying to do the google wallet part... very piss poor show from Google!

Lets hope they release some more later today.

[PaulOBrien]

Yeah, fingers crossed. Didn't really want to have to F5 the site all day though.

P

[trishmac]

refreshed a dozen times..reached the wallet stage twice! and still nothing :-/

omg..one must have gone through! just got a receipt email..whoop!

[nollie]

Managed to add a 16GB Nexus 4 to my basket, proceed to checkout only for it to disappear when trying to change delivery address. After that it was constant basket emptying and server crashes, which is a shame.

On the plus side it will be nice to have that £279 +P&P in my account until it's back in stock again.

[TheBishopOfSoho]

I pressed the "Place your order" button. Except it didnt. I got my 100th error of the morning from the site, it emptied my cart and dumped me back to the details screen showing me its out of stock. I received the notification email 2 minutes later, telling me the great N4 was now available. Except its not. Its like a kick in the bollocks for my troubles. Thanks Google. Thanks loads.

[BigAlUK]

The rage!

Stayed up until 1am last night in case they came online, no luck.  Checked when I got up, still nothing.  Seemed to all kick off about 8am (suppose that makes sense, midnight Pacific Time).  

Had the same server errors and cart emptying as Paul.  Was going for a N4 16GB and N10 32GB, but after the shambles tried the N4 alone, after a lot of reloading finally got the Google Wallet popup. Clicked accept and it showed a spinner, then that disappeared and I was looking at the Google Wallet popup again.  Looking at my account i could see the money had been authorised (the available/actual balance difference) but no confirmation page or anything in Google Wallet.  So called support for a shout, answered straight away, and first guy said a lot of people were having issues. No s***!  He put me through to the Wallet team but they had a massive queue.  While on hold the transaction finally appeared in Wallet as "pending".  And I've just this second got a confirmation/receipt email for the N4 16GB.  Estimated shipping 15th November.  £9.99 for "2 day" shipping too. Grr.

All a bit of a mess really, put me off getting the N10 32GB (which is now showing coming soon too)