At best they're unhelpful, more likely they will try to scam you.
I sent back a faulty phone which they said they would fix if I paid for shipping. I reluctantly agreed.
Once they had the phone they demanded $50 to fix it. They claimed that because the phone is more than a month old they would have to to pay the factory! So the factory is the bad guy not Uredeal.
Then when I refused, they went into a story about how the phone is worth $200 and I have already paid for shipping so for another $50 I have a $200 phone.
2 months later I have finally given up and will never see the phone again.
Edited by viccharlie, 05 March 2013 - 02:12 PM.