Stephen, Can you explain exactly what happens?
At first, my camera wouldn't connect. Then the secondary camera would be available (about a week after).
Next, the primary camera became available on the odd occasion, however, whenever I used it, it would lag a lot. Then after a few seconds, lines would go across the screen and the screen would brighten up until it was white and then crash. Whenever I used the video camera, it would not let me end the film with the primary camera.
Now I can't open the primary camera.
Are you having the same problem?
There hasn't been any physical damage.