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Case cracked- Orange service

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#1
stevecross

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Guy having purchased my San Diago just before Christmas I noticed the case was cracking around the screen, is it called the bezel. Took it back to the orange shop for repair and after 3 weeks have been told they will not do anything and accused me of dropping it. Not happy about the phone going like this but never in my many years as a consumer have I come across such arrogance the way the guy in the shop spoke to me on the phone. What should I do next, not collected it yet. Any thoughts

Steve

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#2
The Soup Thief

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Letter / email to the consumer pages of the newspaper of your choice cc:'d to Orange head office?

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#3
stevecross

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Letter / email to the consumer pages of the newspaper of your choice cc:'d to Orange head office?

Thanks, honestly do not believe the attitude of some stores, I shall be down there on Saturday when they are nice and busy. Was not happy about having to send a 6 week old phone for repair that took 3 weeks only to be accused of dropping it. The worse experience with shops i have encountered as regards being accused of damaging a faulty item. Lets see how they stand up when there's loads of customers in the shop when I pop in the weekend, Still no joy the manager in the shop was not interested. Orange policy is not to replace or refund. The very worst service ever. Even quoted the law and he said it made no difference.

Edited by stevecross, 05 March 2013 - 07:04 AM.

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#4
sang3eta

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I've got the same problem 4 cracks in my Orange San Diego case after only 20 days!

I've had an Orange San Francisco/ZTE Blade for 2 years and never had any issues at all with that so this looks like a design/manufacturing fault.


Here's my video evidence...


Edited by sang3eta, 10 May 2013 - 11:53 AM.

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#5
samb74

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I feel your pain I've had the same problems, they refuse to accept that it's an issue even though they must know it, they tell me no one else has a problem with this cracking, I paid for my repair in the end but it's now cracked 3 times around the bezel and a piece now fallen out where 2 cracks were , took into an ee shop he just laughed when I said a Google search would prove my point, he said he's never had one back and I would be charged for repair even though my phones still under a year old and has already been repaired once

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#6
samb74

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I

Edited by samb74, 04 August 2013 - 06:15 PM.

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