Guest stevecross Posted February 28, 2013 Report Share Posted February 28, 2013 Guy having purchased my San Diago just before Christmas I noticed the case was cracking around the screen, is it called the bezel. Took it back to the orange shop for repair and after 3 weeks have been told they will not do anything and accused me of dropping it. Not happy about the phone going like this but never in my many years as a consumer have I come across such arrogance the way the guy in the shop spoke to me on the phone. What should I do next, not collected it yet. Any thoughts Steve Link to comment Share on other sites More sharing options...
Guest The Soup Thief Posted February 28, 2013 Report Share Posted February 28, 2013 Letter / email to the consumer pages of the newspaper of your choice cc:'d to Orange head office? Link to comment Share on other sites More sharing options...
Guest stevecross Posted February 28, 2013 Report Share Posted February 28, 2013 (edited) Letter / email to the consumer pages of the newspaper of your choice cc:'d to Orange head office? Thanks, honestly do not believe the attitude of some stores, I shall be down there on Saturday when they are nice and busy. Was not happy about having to send a 6 week old phone for repair that took 3 weeks only to be accused of dropping it. The worse experience with shops i have encountered as regards being accused of damaging a faulty item. Lets see how they stand up when there's loads of customers in the shop when I pop in the weekend, Still no joy the manager in the shop was not interested. Orange policy is not to replace or refund. The very worst service ever. Even quoted the law and he said it made no difference. Edited March 5, 2013 by stevecross Link to comment Share on other sites More sharing options...
Guest sang3eta Posted May 9, 2013 Report Share Posted May 9, 2013 (edited) I've got the same problem 4 cracks in my Orange San Diego case after only 20 days! I've had an Orange San Francisco/ZTE Blade for 2 years and never had any issues at all with that so this looks like a design/manufacturing fault. Here's my video evidence... Edited May 10, 2013 by sang3eta Link to comment Share on other sites More sharing options...
Guest samb74 Posted August 4, 2013 Report Share Posted August 4, 2013 I feel your pain I've had the same problems, they refuse to accept that it's an issue even though they must know it, they tell me no one else has a problem with this cracking, I paid for my repair in the end but it's now cracked 3 times around the bezel and a piece now fallen out where 2 cracks were , took into an ee shop he just laughed when I said a Google search would prove my point, he said he's never had one back and I would be charged for repair even though my phones still under a year old and has already been repaired once Link to comment Share on other sites More sharing options...
Guest samb74 Posted August 4, 2013 Report Share Posted August 4, 2013 (edited) I Edited August 4, 2013 by samb74 Link to comment Share on other sites More sharing options...
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