Guest George333 Posted April 13, 2013 Report Share Posted April 13, 2013 Last night my G300 running the vodafone ICS official update (I upgraded it from gingerbread sometime ago) crashed, appas stopped working, then screen blacked out unresponsive (Im guessing powered off) then I took the battery out after trying to turn it back on, eventually it came back on, got stuck on the Huawei logo for a while and then displayed CWM-based recovery v6.0.1.2 screen (picture attached) with this text at the bottom: CWM-based Recovery v6.0.1.2 E: Can't mount /cache/recovery/command E: Can't mount /cache/recovery/log E: Can't open /cache/recovery/log E: Can't mount /cache/recovery/last_log E: Can't open /cache/recovery/last_log Help would be much appreciated!!?!? I live in the UK and bought the phone from the vodafone website and it is unlocked, it is less than 2 years old I still have the warranty card but am not sure how to get huawei to repair it if needed, or if there is a more simple solution? Thanks very much! George20130413112337392.bmp Link to comment Share on other sites More sharing options...
Guest dakok Posted April 13, 2013 Report Share Posted April 13, 2013 Check on forum. I saw exactly the same problem few days ago in a topic. Link to comment Share on other sites More sharing options...
Guest smweb Posted April 13, 2013 Report Share Posted April 13, 2013 My thread on the same issue: Tried a lot of stuff, CWM, fastboot commands, nothing worked so, finally have sent that to Huawei today. Link to comment Share on other sites More sharing options...
Guest George333 Posted April 13, 2013 Report Share Posted April 13, 2013 (edited) Thanks:) will send it off! Just wondering did you have to wipe/restore the phone to factory settings before hand - will they mind that it has CWM recovery on it in the first place?! Thank you! Edited April 13, 2013 by George333 Link to comment Share on other sites More sharing options...
Guest george109 Posted April 14, 2013 Report Share Posted April 14, 2013 (edited) Do a force update with an update.app if you can, but they probably won't notice CWM. Also do a factory reset and take out your SD card too before you send it. Edited April 14, 2013 by george109 Link to comment Share on other sites More sharing options...
Guest George333 Posted April 14, 2013 Report Share Posted April 14, 2013 Thanks, will try that today, does anyone have the UK Huawei address to send it to, or shall I just ring the support hotline first? Link to comment Share on other sites More sharing options...
Guest smweb Posted April 14, 2013 Report Share Posted April 14, 2013 (edited) Thanks:) will send it off! Just wondering did you have to wipe/restore the phone to factory settings before hand - will they mind that it has CWM recovery on it in the first place?! Thank you! Absolutely nothing worked for me, so have sent the rooted + bricked device as it is to the service center guys. Counting on Huawei now. Thanks, will try that today, does anyone have the UK Huawei address to send it to, or shall I just ring the support hotline first? Give them a call and ask for the A.S.S information. http://www.huaweidevice.com/resource/mini/201107199604/FAQ_ServiceHotline_en/index.html Edited April 14, 2013 by smweb Link to comment Share on other sites More sharing options...
Guest George333 Posted April 14, 2013 Report Share Posted April 14, 2013 thanks everyone for your time!:) Link to comment Share on other sites More sharing options...
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