Had to get a replacement 16GB from Tesco yesterday (having intially purchased in November). Ever increasing frequency of rebooting made the phone near to unusable. Tesco "helpline" were being sniffy about the phone being 29 days old and hence outside the replace/refund 28 day period. In-store staff were much more accommodating and gave me new phone with a little bit of persuasion. Got my SIM unlock for my new phone this morning from smgreen1969 on ebay. Seven minutes after sending IMIE number. Worked first time (as it did on my previous Moto g in November).No reboots so far on the new phone.
28 days is really just a cooling off period....Tesco should not even mention faults in the same sentence!!!
Pay as you go customersYou have a 28 day cooling off period, starting when you bought your phone. If you change your mind or your phone develops a fault during this time, you can send it back to us ‘as sold’ for a refund or repair.If your phone develops a fault after your cooling-off period
In fact, the most important statement on that Tesco page is:
This doesn’t affect your statutory rights
These are considerable, and are in addition to any Retailer or Manufacturer's Warranty.
Edited by irishpancake, 29 December 2013 - 04:45 PM.