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Ovivo Mobile closes down leaving customers stranded

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#1
Zarch1972

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For over a year now here on MoDaCo we've championed the cause of MVNO Ovivo Mobile. Up until today they sold SIM cards for a one-off payment of £20 but gave you a nice, but limited amount of calls and data for free every month. The network was a great solution for low use devices such as tablets and family members that need a mobile service but not necessarily the bells and whistles that come with more expensive packages.

Ovivo made their money from advertising, which they did by dropping in random adverts whilst you were browsing. However, many users soon realised that adverts would only display whilst browsing the web and didn't affect apps like Facebook, Twitter, Play Store etc which ultimately meant that Ovivo weren't getting as much money from advertising as expected.

Ovivo announced earlier this month that they were seeking to raise £3m by Easter and expand within the UK to take on more customers. It would appear that any negotiation has failed leaving the company unable to raise sufficient capital to keep the business going. As a result, Ovivo have ceased operations with immediate effect.

Dear OVIVO Customers,

We are very sad to announce that for reasons beyond our control, OVIVO Mobile is closing down on the evening of Wednesday 19th March 2014.

We'd like to thank each and every one of you for your support and friendship over the last two years.

A sad day, but in hindsight, one that was just around the corner. Worryingly, customers were not told in advance of the closure which leaves thousands without a working mobile service and some very unhappy customers.

MoDaCo forum user Todoleo commented:

"I'm quite annoyed. Just last week I purchased a SIM card from Ovivo for £20. The SIM card was delivered today and can't be activated."

Ovivo users can grab PAC codes from the Ovivo site to port their number to another network.

[ Via : Ovivo Mobile ]

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#2
maritimesbob

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My wife has been with them a few months, I never fell for them but it was not unexpected to be honest. Yep, her service was suddenly dead just an hour or so ago.

 

Shame on them they could not find the time to give advance notice to their customers yet they were still selling SIM cards like hot cakes as late as this morning. Something smells suspect to me!

 

She sent off for her PAC from them, but I told her I would be shocked if she got it.

 

Looking around on Google, it appears the owner has a track record of closed up MVNO companies.

 

Apologies if this reply is in the wrong forum, feel free to move if so.


Edited by maritimesbob, 19 March 2014 - 09:09 PM.

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#3
TescoHudl

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I've been with Ovivo mobile for a month, and in the time i was with them i found it brilliant. Free calls, texts and internet, what's not to like?

 

Yesterday i tried to access my mobile Internet, but it was unable to connect, giving me a message saying about a DNS error. After spending about 30 minutes trying to solve the issue, i went onto the Ovivo website to see if they were having any issues with their services, and that's when i saw that they'd closed down! :(

 

Sad news! 


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#4
Mr.Clark

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I've been with them for just over a year, so certainly got my money's worth. The thing that's annoyed me about this isn't that they've gone under (I never understood how they made any money), it's that they just turned off service with literally zero warning. They were still advertising SIMs yesterday afternoon on Twitter (now account deleted), so I can imagine there are a lot of people more pissed off than me. It's possible that my brother doesn't yet realise his phone isn't working. It's not as if they've actually contacted customers to let them know.

 

As long as I get my PAC pretty quickly, I'll be happy. 

 

Is there anything anywhere near as good as Ovivio out there (I'm a very low usage case), or am I back to GiffGaff?


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#5
maritimesbob

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Wife got PAC this morning, several times in multiple emails! I was surprised she got it.

 

She's moved to GiffGaff under my recommendation.


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#6
The Soup Thief

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:-(

What a shame!

FWIW, after asking for my PAC by email last evening it just arrived

 

OVIVO fit my needs perfectly, as I'm only in the UK for the occasional week / weekend every couple of months and wouldn't use the phone a lot when I am. 

Over the past year or so it's been so much less hassle to just switch sims at the airport and have my phone work without having to faff about topping up with credit which would have expired before I'd had time to use it (all the PAYG deals seem to expire after 30 days meaning I have to top up from fresh each time).

So OVIVO was perfect for my needs - alas I was not perfect for theirs.

 

As Mr.Clark asks, can anyone recommend anything else that might be any use?

Any standard PAYG deals where the credit doesn't expire?

There's Samba, but that's data only I think - I'm looking for something with at least a few voice minutes.  Or does anyone know if you can receive Voice calls on Samba sims?

 

I would be a little cheesed off to take my PAC to Samba then find them go bump in a few months time...

 

[edit/] http://help.sambamob...m/Faq/Answer/51 - Samba website says no voice service [/edit] 

 

Zarch1972 wrote this great article on these MVNOs http://www.modaco.co...et-or-free-r950

Alas half the piece is now defunct


Edited by The Soup Thief, 20 March 2014 - 01:17 PM.

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#7
pellonet

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:-(

What a shame!

FWIW, after asking for my PAC by email last evening it just arrived

 

OVIVO fit my needs perfectly, as I'm only in the UK for the occasional week / weekend every couple of months and wouldn't use the phone a lot when I am. 

Over the past year or so it's been so much less hassle to just switch sims at the airport and have my phone work without having to faff about topping up with credit which would have expired before I'd had time to use it (all the PAYG deals seem to expire after 30 days meaning I have to top up from fresh each time).

So OVIVO was perfect for my needs - alas I was not perfect for theirs.

 

As Mr.Clark asks, can anyone recommend anything else that might be any use?

Any standard PAYG deals where the credit doesn't expire?

There's Samba, but that's data only I think - I'm looking for something with at least a few voice minutes.  Or does anyone know if you can receive Voice calls on Samba sims?

 

I would be a little cheesed off to take my PAC to Samba then find them go bump in a few months time...

 

[edit/] http://help.sambamob...m/Faq/Answer/51 - Samba website says no voice service [/edit] 

 

Zarch1972 wrote this great article on these MVNOs http://www.modaco.co...et-or-free-r950

Alas half the piece is now defunct

 

three.co.uk are offering their 3-2-1 PAYG tariff & your credit does not expire monthly.

As yet another Ovivo victim I have chosen three over GiffGaff for the very reason that credit doesn't expire & their call costs are cheaper too, great for a low volume user.


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Peter
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#8
The Soup Thief

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@pellonet
Ooh! That's good
Ta for the tip
I'm in

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#9
rob4x4

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I was looking at the three.co.uk 3-2-1 PAYG too. Looks like a good deal compared to Giffgaff. Its a pity their coverage isn't as good for me as Giffgaff although I think I will still choose three.co.uk.


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#10
Mr.Clark

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Their data is cheaper than GiffGaff for low usage (I haven't gone over 40MB a month in 2014...), so Three is where I've sent my PAC to earlier today.

 

Vectone look interesting, if people have issues with signal on 3 (http://www.vectonemo...uk/default.aspx) and their data can be cheaper than GiffGaff too, if you're a low usage case.


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#11
glossywhite

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Mug punters lap it up... there's always another cheapo deal waiting to draw someone in.


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#12
BlueMoonRising

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I only joined on the 24th of Feb so am a little peeved to say the least, although I asked for my PAC code and received it yesterday.

I've applied for a charge-back from my bank so I'll wait and see on that.

 

Three's 3-2-1 for me I think, I've requested a sim to check actual coverage.


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#13
BlueMoonRising

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Mug punters lap it up... there's always another cheapo deal waiting to draw someone in.

I see you troll all over the place, not just the OSD forum. What a surprise.


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Whoever exalts himself will be humbled, and whoever humbles himself will be exalted.

Matthew 23:12

#14
Skip Tracer

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Mug punters lap it up... there's always another cheapo deal waiting to draw someone in.

What’s your definition of being a mug? I and the other half have saved £360 as opposed to using our former network GiffGaff over the past 18 months.

 

Its great now to use a 4G network as that was Ovivo only downfall for me with it piggybacking on the naff Vodafone network with regular super fast download speeds of 0.05 Mb/s on their 3G network.

 

No more free data true but at least now I can get 35 Mb/s downloads when required and all for a penny an Mb and you could say my new 4G mifi and 4G phone was paid for by Ovivo.


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#15
The Soup Thief

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Just having a look at Vectone and Lebara. Both look interesting if you travel a bit, but there seem to be strings with either - Vectone get a lot of bad press for sketchy call quality and sharp practice (eg their top up page defaults to order recurring topups), while any credit with Lebara expires after 80 days. Three for me for now, then I'll sack that too probably when the new EU regulations prohibiting roaming charges kick in (next year?)
Btw, don't feed the trolls

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#16
rob4x4

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Sort of "off topic" but if you want to find out who might have best coverage for your area (in a nerdy geeky way)  this site shows you mast locations and who operates them. Sadly my closet mast is run by "Network Rail" and I don't think they do PAYG sim card.   :angry:

 

http://www.sitefinde...m.org.uk/search


Edited by rob4x4, 23 March 2014 - 08:26 PM.

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#17
Tentmaster

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What's Lycamobile like in U.K?


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#18
adrenalize_

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If you are only after data has anyone tried Mobi Data? Looks a good price and sits on the three network so 4G coming at some point.


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