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OCS DK - an amusing telephone conversation :)

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#1
Chris b.a.r.f.

Chris b.a.r.f.

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Posted this in microsoft.public.smartphone, too.

Transcript of conversation with OCS DK, translated/reproduced *exactly*:

gets through to the SPV helpdesk>
Chris: Hi, I'd like to ask about app-signing on the SPV
OCS girl: SPV?
Chris: Yes, Orange SPV. The new phone. Orange's new phone.
OCS girl: I don't know anything about any SPV
Chris: You're joking, right? SPV - your new phone? Orange SPV?
OCS girl: Ohh yeah, the "internet phone"
Chris : That's the one
OCS girl: What was it you wanted to ask about it?
Chris: I'd like to know what Orange's position is where app-signing on the
SPV is concerned
OCS girl:
Chris: Did you get that?
OCS girl: Oh. I didn't hear you.
Chris: OK -
OCS girl: erm....erm...
Chris: OK, I can hear you don't know anything about it. Is there an SPV
expert there I can speak to?
OCS girl: erm....just a second


...and I simply couldn't be bothered any more. There's no SPV-expert there. There never was. Just some poor OCS-gopher that drew the short-straw and got "SPV-customer-service-duty".

I'll not bother telling you all about the sales-guy who didn't think GPRS
was necessary for the SPV and informed me ("100% certain, no doubt about it") that the SPV had a 32MB SD-card included + 32MB *free* memory for MP3s.

My next project is phoning them to ask when the T9 will be fixed. Expect
lots of "T9?" and "SPV?"-type answers. Watch this space :-)

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#2
Monolithix

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Heh, i've had the "hang-on....pft" cutoff trick before when questioning OCS. I called Wirefree helpdesk yesterday and was told Level 2 (!) support on the SPV would get back to me, that was 24 hours ago and no word yet....:)

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I still exist


#3
Chris b.a.r.f.

Chris b.a.r.f.

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There's some kind of europe-wide OCS conspiracy going on here to put us off owning an SPV, I'm sure of it :)

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