I have saved the Austin Powers - "you've got mail..." ringtone (mentioned in other messages) to my phone and all works well.
However I have found that whenever I power down the phone, the ringtone disappears and I have to reinstall. Is this normal?
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No, where are you putting your sound file?
You should be putting it in tghe IPSM/Application Data/Sounds folder, that way the ringtone should stay registered with the phone after a reboot/switch off.
If the sounds folder doesn't exsist then create one called "Sounds".
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