She tells me that, if I upgrade to an SPV, I can only get a refund if there is a technical fault with the phone. If I can't get on with the phone, no refund. I pointed out to her that an SPV is considerably more complicated than an ordinary phone, and having just a play with an uncharged phone in a shop is not really on. She totally agrees but "thats the rules". I'm also informed that I'll need a new sim card and the new one may well not work in my current 7110.
So I ring Orange. The chap on the phone says the same thing - no 14 day refund available as you've looked at the phone in the shop and that is deemed to be sufficient. I again point out that this is a totally uncharged phone and to not give someone the option to exchange the phone once they've charged it and used it for a couple of days is not on. The SPV does a hell of a lot more than a "normal" phone - "sorry, thats the rules".
I decline the phone and walk out.
So the scenario is you upgrade to an SPV. For whatever reason - short battery life, can't get on with it when you get it home, whatever - you find you want to change it. You can't. So you are now stuck on a new 12 month contract with a phone you, for whatever reason, can't use. The only option, as I understand it, is to take out another new contract.
This has surely got to be crazy. I'd still like the phone but I really don't want to sign an agreement that basically gives me no get out clause.