To drblow and others... If posting along these lines again, give a BALANCED opinion of OCS. If you had really received nothing positive from them you'd have changed networks long ago. So next time, show a bit of maturity, and write something balanced, fair and useful. Not to mention how offensive and rude some of you have been to Amo and other Orange staff reading this.
Em, excuse me, but this is now starting to get a bit childish don't you think. This is a DISCUSSION forum & it is therefore the perfect right of any user here to express any opinions (within the constraints of the forum rules, which, as no moderators have intervened in this thread, clearly remain unbroken). & as far as 'insults' go - read the post -
all I have to say to drblow is - get a job
The Orange staff in this thread have been defensive & aggressive from the first post. Why?? If someone here posts a comment about poor service from your company, why react with complete disdain?
Why do you take that as a personal insult? & if you do, then why get involved in 'insults' (which have been traded on both sides)? If you feel that your company is being misrepresented, then why not reply with a logical, realistic comment? I wonder how Mr. Orange feel his employees have represented the company in this thread?
If you have read my posts in this thread, I don't think there is anywhere that I 'insulted' anyone (although I have been on the recieving end of a few!! :wink: ).
My comments were balanced (I mentioned several times how much I rated the 156 CS dept) & the criticisms were realistic & based on personal experience. I have had 5 replacement phones from Orange this year. Every single one was due to problems with gprs which could not be fixed. I was given a free upgrade from SPV to E100 by a line 2 manager at Orange after a 6 week (yes 6 weeks) wait for tech support to get back to me with information. The manager that I spoke to shared my sentiments in the way tech support was organised, & upgraded my phone as a 'courtesy gesture', to make up for the poor service I had recieved. That is why I stayed with Orange - because not ALL of their customer service is bad. Infact, as I have said before, most of it is very good. If you speak to 156 staff, they will generally agree that the way tech support is organised is poor, & does little to help them in dealing with more advanced problems.
If Orange staff using this forum don't want to get involved in threads which criticise their company, then DON'T REPLY TO THEM. But DO NOT try to tell the rest of us what we should & should not post opinions about. I think this thread has descended into purile, childish nonsense. It has not been an exchange of opinions (no matter what they may be) between intelligent individuals - it has been an exchange of pathetic insults & aggressiveness.
& if Orange staff here using the forum are that concerned about the way people percieve them, then read back through this thread - does anybody think I am being unfair if I say that it doesn't seem to be a good, positive approach to dealing with criticism?