I have had further exchanges with Tesco. They are obviously not going to do anything about this other than try and bribe us with a 20 pound note.
We need a concerted campaign here with as many hudl users on board as possible. Who has time to organise this?
Maybe a petition via change.org, or an approach to bbc watchdog?
Just thought I'd pass this link on - refers to an eBay advert for a Tesco HUDL 1 still being offered by Tesco Outlet as 'refurbished' for £64-50.....talk about adding insult to injury !
Worth including in any approach to the media, I would think.....
Wonder if the 12 month warranty covers failure to set up after a factory reset...
I too have received a reply from tesco to my Emails. Here is that exchange. I feel we need a converted campaign here.
Dear Mr Phillips
Thank you for your patience while I contacted our Technical Support team and asked them for an update advising what action they would be taking with our support for the Hudl Tablet.
Unfortunately, the Android operating system that Hudl runs on is no longer supported by Google and although we have previously been able to temporarily resolve this issue, we are unable to do this again.
Without the necessary updates the device and its apps cannot be appropriately protected with the latest security software.
I can understand how frustrating this is for you and so say sorry for the disappointment I have now requested for a £20.00 Digital Moneycard to be sent to your email address this morning with my best wishes.
Customer Service Specialist
On behalf of the Chief Executive’s Office
Tel: 0800 072 6685
This is not a question of security updates not being available. It is a common occurance that devices are not upgradeable to newer android versions and no longer are provided with updates.
It is not a common ocurance for suppliers to make devices unusable in such a malicious manner.
I see no reason why you cannot provide users with a last update to a stock android version that has no connection to tesco servers and does not contain any tesco applications.
How many Hudls did you sell to the public, that you have effectivily bricked by turning off a server that you have deliberately made those hudls dependent on.
The deliberate consignment of many (hundreds of) thousands of perfectly good hudls to the immense scrap heap of electronic goods does not reflect well on tesco as a company.
I feel a concerted media campaign by disaffected hudl users in the making. I shall be joining that concerted effort to achieve a solution to this tesco problem.
BSc Computer Systems Engineering Warwick University
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If I've read it right, it looks from Wardrin's Tesco response as though they are trying to pass the buck to Google for failing to support earlier versions of Android, and using potential security issues as an excuse to duck out of their responsibilities....
This really doesn't wash - if you took their reasoning to its logical conclusion, all versions of Android no longer 'supported' by Google would be considered null and void, and it wouldn't be possible to use, let alone reinstall firmware for, any Android device running OS versions released before this point.
We know this isn't true - there will be literally millions of android tablets and phones still in regular use with early Android versions. The responsibility for any security issues with these earlier versions lies squarely with the user, so there is no justification for Tesco withholding a 'clean' update to Android 4.2.2 for HUDL1s and appropriate HUDL2s without the obligatory Tesco server visit for bloatware installation.
All it would require on Tesco's part to rid themselves of the HUDL 'curse' (as I'm sure they will see it) for good would be to commission a small investment in IT time from their 3rd party providers to re-package the existing update on the existing server. They could then publicise the need to download the update within a certain time before closing the server down permanently (I think 3-6 months would be reasonable).
Sadly, I feel a media campaign coming on again.....will they never learn ?