The Guardian carried an article in its Consumer Champions series when this happened last year - might be worth someone getting in touch with them again to offer them a follow-up piece, as the media exposure (and, I suspect, the threat of more) was instrumental in persuading Tesco to relent after their initial reaction that the HUDLs 'had reached the end of their useful life'.
Miles Brignall authored, with input from users on this forum.
The Tesco £20 'bribe' this time round is just the sort of thing that might take their eye at the Guardian, and should raise eyebrows with consumers, despite the ongoing distraction of Covid19....
Link to last years article: https://www.theguardian.com/money/2019/mar/25/tesco-hudl-tablet-support-kill-fix
I have had further exchanges with Tesco. They are obviously not going to do anything about this other than try and bribe us with a 20 pound note.
We need a concerted campaign here with as many hudl users on board as possible. Who has time to organise this?
Maybe a petition via change.org, or an approach to bbc watchdog?
Just thought I'd pass this link on - refers to an eBay advert for a Tesco HUDL 1 still being offered by Tesco Outlet as 'refurbished' for £64-50.....talk about adding insult to injury !
Worth including in any approach to the media, I would think.....
Wonder if the 12 month warranty covers failure to set up after a factory reset...
I too have received a reply from tesco to my Emails. Here is that exchange. I feel we need a converted campaign here.
Dear Mr Phillips
Thank you for your patience while I contacted our Technical Support team and asked them for an update advising what action they would be taking with our support for the Hudl Tablet.
Unfortunately, the Android operating system that Hudl runs on is no longer supported by Google and although we have previously been able to temporarily resolve this issue, we are unable to do this again.
Without the necessary updates the device and its apps cannot be appropriately protected with the latest security software.
I can understand how frustrating this is for you and so say sorry for the disappointment I have now requested for a £20.00 Digital Moneycard to be sent to your email address this morning with my best wishes.
Customer Service Specialist
On behalf of the Chief Executive’s Office
Tel: 0800 072 6685
This is not a question of security updates not being available. It is a common occurance that devices are not upgradeable to newer android versions and no longer are provided with updates.
It is not a common ocurance for suppliers to make devices unusable in such a malicious manner.
I see no reason why you cannot provide users with a last update to a stock android version that has no connection to tesco servers and does not contain any tesco applications.
How many Hudls did you sell to the public, that you have effectivily bricked by turning off a server that you have deliberately made those hudls dependent on.
The deliberate consignment of many (hundreds of) thousands of perfectly good hudls to the immense scrap heap of electronic goods does not reflect well on tesco as a company.
I feel a concerted media campaign by disaffected hudl users in the making. I shall be joining that concerted effort to achieve a solution to this tesco problem.
BSc Computer Systems Engineering Warwick University
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On Mon, 3 Aug 2020, 08:36 , <[email protected]> wrote: