I have heard back from ComputerActive who tell me that they have been in touch with Tesco and were told -" they are doing their best to fix it and are still supporting the Hudl 1. "
I think that Tesco underestimated the extent of this problem on receipt of the original complaints but the increasing number of complaints from this forum and the interest from major organisations seem to have forced a U turn . I think it will now be very difficult for Tesco to remove support for the Hudl for some time to come.
You're only a customer seeking - and offering - a fix for a product you bought from them, not a newspaper with an audience showing them in a less-than-flattering light. The courtesy of a reply is for others!
The brass neck of that response to the Guardian is quite something.
Thanks for your efforts, Alistair.
I rang their head office about 10 days ago and told them I would take legal advice on compensation for my 2 hudl 2,s.. It was a week later they both miraculously connected... Also told them about this forum... People power wins the day
First, so many thanks and a big "well done" to you, Anna, for bringing a shinier light to this. As of this morning I have a working Hudl1 and hope to set it up properly this evening.
As for Tesco, perhaps "economical with the truth" is a generous explanation for what can only be an about turn. I guess it takes a newspaper to turn "end of life, bye" into, "we're working on a fix". 🤨