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Hi, just got a C600, and it doesn't seem to want to sync with my computer.

Installed the latest Active sync (4.1), plugged in the phone, active sunc finds it, and opens a box saying "Retrieving Settings...", this just stays on the screen. I've realised that it works via some kind of network connection, so have made sure my firewall isn't interfearing with it.

If I open the Acive Sync pannel in the phone while it's connected it tells me to just connect the cable to a computer.

I've had Smartphones before, but it's been a while, I had the SPV, and the E200, so I'm just wondering if I'm missing something obvious!

Any help would be much appreciated.

Thanks,

Pete.

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Hi, just got a C600, and it doesn't seem to want to sync with my computer.

Installed the latest Active sync (4.1), plugged in the phone, active sunc finds it, and opens a box saying "Retrieving Settings...", this just stays on the screen. I've realised that it works via some kind of network connection, so have made sure my firewall isn't interfearing with it.

If I open the Acive Sync pannel in the phone while it's connected it tells me to just connect the cable to a computer.

I've had Smartphones before, but it's been a while, I had the SPV, and the E200, so I'm just wondering if I'm missing something obvious!

Any help would be much appreciated.

Thanks,

Pete.

<{POST_SNAPBACK}>

Has the phone been detected by Active Sync at installation ?

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Behind the window saying 'Retrieving Settings....' it shows 'SPV_600' connected. And in the connection setting on the computer it says it's connected. I am able to send data down the cable to the phone as well, but it won't sync, and I'm not able to get data off the phone to the computer.

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I too have had these issues and spent many hours on the phone to orange 'tech support' going through various things. THe final outcome, was that they informed me that the c600 just doesn't work with active sync AT ALL. Initially, they had said anything below 4.0, when that didn't work and all firewall things had been disabled, I was told to upgrade to 4.1 and when that didn't work, I was told in no uncertain terms that the c600 does not work with any version of activesync!!! They are waiting on a new version of activesync but have no idea if and when this is coming!!! There must be more people with these phones and having issues, if not how have they done it?? It needs resolving asap. Any input would be nice

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Behind the window saying 'Retrieving Settings....' it shows 'SPV_600' connected. And in the connection setting on the computer it says it's connected. I am able to send data down the cable to the phone as well, but it won't sync, and I'm not able to get data off the phone to the computer.

<{POST_SNAPBACK}>

It sounds like a firewall problem .It is blocking the connection .I had this problems and configured the firewall and now everything is OK .What firewall are u uing ?

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I just found another topic on here, and have sussed theproblem. I'm using Sygate! If I cose Sygate down completely it works! So on the look out for a new firewall now. Any recomendations?

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My C600 will sync using the latest version of Activesync 4.1.0.

However, just lately if the phone is plugged in the connection keeps disconnecting and re-connecting. This happens with my Ipaq as well.!!!!!!!!!

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I just found another topic on here, and have sussed theproblem. I'm using Sygate! If I cose Sygate down completely it works! So on the look out for a new firewall now. Any recomendations?

<{POST_SNAPBACK}>

I am using Zone Alarm ,it is freeware and it can b configured so the device will sync while it is on. Find it at www.zonelabs.com . ;)

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ive had the same problems syncing with the c600, i have to keep re connecting the cable and usually takes bout 5 times before i can get it to work, even then its sometimes a race against time. wots this firewall thing???? wots it for and why is it used

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ive had the same problems syncing with the c600, i have to keep re connecting the cable and usually takes bout 5 times before i can get it to work, even then its sometimes a race against time.  wots this firewall thing????  wots it for and why is it used

<{POST_SNAPBACK}>

The firewall is a software that protects your computer from outside "attacks" (internet or LAN) .Blocking incoming and outgoing data ports and so on .Search the web for a better understanding of it. :idea:

Edited by cold_fire

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I had probs too with C600 and ActiveSync at first... basically it was my firewall (Zone Alarm) which I fixed by allowing the C600 'in' to my system.

I got the (quite comprehensive) guide on what to do from Microsoft's website. The 4.0 advice also applies to 4.1:

http://www.microsoft.com/windowsmobile/hel...nc/default.mspx

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I am using Zone Alarm ,it is freeware and it can b configured so the device will sync while it is on. Find it at www.zonelabs.com . ;)

<{POST_SNAPBACK}>

I am using Zone Alarm Free version and I have to shut down to Activesync!!!

Looked at Microsoft help screens and realised that there is a missing option on free version which allows you to change settings.

If you have managed to alter this on the free version, will be glad to hear how you have it configured.

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I am using Zone Alarm Free version and I have to shut down to Activesync!!!

Looked at Microsoft help screens and realised that there is a missing option on free version which allows you to change settings.

If you have managed to alter this on the free version, will be glad to hear how you have it configured.

<{POST_SNAPBACK}>

Connect your device to your computer ,start Zone Alarm go to alert and Logs and find wich is the enrty where your phone was blocked (for this look at the time when u connected the phone ) .If u found it "right" click on it and Add to Zone trusted .I'll make some screenshots 2nite in order to help u !

Edited by cold_fire

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However, just lately if the phone is plugged in the connection keeps disconnecting and re-connecting. This happens with my Ipaq as well.!!!!!!!!!

<{POST_SNAPBACK}>

Just a thought, but have you got power saving option set on your PC's USB ports?

Find these through Control Panel>System>Hardware>Device Manager>Universal Serial Bus controller, then open the tree. Each hub, right click and select Properties. You'll find a wee check box within the Power Management tab which is set on all your USB hubs which will disconnect the port whenever it feels the need to conserve power.

It might be why its dropping out periodically.

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Just a thought, but have you got power saving option set on your PC's USB ports?

Find these through Control Panel>System>Hardware>Device Manager>Universal Serial Bus controller, then open the tree. Each hub, right click and select Properties. You'll find a wee check box within the Power Management tab which is set on all your USB hubs which will disconnect the port whenever it feels the need to conserve power.

It might be why its dropping out periodically.

<{POST_SNAPBACK}>

I am not sure but doesn't this reffer to laptops rather than desktop PC's?

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I am not sure but doesn't this reffer to laptops rather than desktop PC's?

<{POST_SNAPBACK}>

Nope, unfortunately not. Power Management is a PITA. I disable it on all my PC's, and my laptop if connected to external power.

Why would I want devices to power down if im using mains power, :roll:

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