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PaulOBrien

FREE CASH! Announcing: M:Panel from M:Metrics and MoDaCo

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I just wanted to add my bit to the ongoing international charges discussion.

I too have been stung by the problem and the software is now off my phone!!

For the past month I have had problems installing the software on my phone, a Vario 2, with my status remaining inactive.

My last bill had 29 international texts all with the numbers previously quoted by others here.

21 Mar Fri 15:05 001425 2461806 Intl 0.170

21 Mar Fri 15:07 001425 2461806 Intl 0.170

21 Mar Fri 15:07 07624806298 Intl 0.170

21 Mar Fri 15:09 001425 2461806 Intl 0.170

21 Mar Fri 16:09 001425 2461806 Intl 0.170

21 Mar Fri 17:10 001425 2461806 Intl 0.170

21 Mar Fri 18:51 001425 2461806 Intl 0.170

22 Mar SAT 18:57 001425 2461806 Intl 0.170

23 Mar SUN 19:03 001425 2461806 Intl 0.170

24 Mar Mon 19:04 001425 2461806 Intl 0.170

25 Mar Tue 19:57 001425 2461806 Intl 0.170

1 Apr Tue 19:14 001425 2461806 Intl 0.170

1 Apr Tue 22:00 001425 2461806 Intl 0.170

1 Apr Tue 22:02 07624806298 Intl 0.170

1 Apr Tue 22:04 001425 2461806 Intl 0.170

1 Apr Tue 22:09 001425 2461806 Intl 0.170

1 Apr Tue 22:10 07624806298 Intl 0.170

1 Apr Tue 22:11 001425 2461806 Intl 0.170

2 Apr Wed 00:02 001425 2461806 Intl 0.170

2 Apr Wed 02:02 001425 2461806 Intl 0.170

2 Apr Wed 04:36 001425 2461806 Intl 0.170

3 Apr Thu 04:43 001425 2461806 Intl 0.170

4 Apr Fri 04:51 001425 2461806 Intl 0.170

4 Apr Fri 16:54 001425 2461806 Intl 0.170

4 Apr Fri 16:56 07624806298 Intl 0.170

4 Apr Fri 16:58 001425 2461806 Intl 0.170

4 Apr Fri 18:26 001425 2461806 Intl 0.170

4 Apr Fri 19:27 001425 2461806 Intl 0.170

4 Apr Fri 21:24 001425 2461806 Intl 0.170

I have emailed mobilepanel and await its reply.

I have asked for an immediate refund via cheque. As my status remains inactive I won't probably get another cheque from them for data etc. , so that is why I want the money now.

Is there any update on this Paul? I can't see how you can keep recommending this software and company if this keeps happening.

I have found posts here http://www.modaco.com/content-page/250400/...-panel/page/20/

dating back to 2006 with the same problem and still no resolution.

I would expect that if the company were really intent on fixing the problem then 2 years should be enough time to fix it.

:D

Edited by firstandlast

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I had no trouble at all with this on my BlueAngel, but I'm holding off putting it on my Kaiser until these problems get sorted.

I'm pleased to see that the news item has gone from the front page now though. :D

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Thank God this has gone off of the home page at long last.....

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I stopped using this about 18 months ago and only recieved the first cheque, I have since sent numerous emails stating that I no longer use data on my phone as I use a simple PAYG SIM but they still keep sending me emails saying theyn have not recieved any data from me etc.

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I am getting to the point of furious with MMetrics. Support never answere e-mails anymore. I have received no incentive since November (Which actually arrived in January), its constantly sending texts but not activating. (Costing me close to a bomb!)

Getting to right now, I've just gone to there site after flashing a new ROM, both the Send to Phone and Download to PC links are 404's!

What is going on with MMetrics? Can I get the costs of the excessive amount of International Texts back? (Its not expensive to get a Incoming UK SMS Gateway Number!)

Edited by UndeadDevil

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I am getting to the point of furious with MMetrics. Support never answere e-mails anymore. I have received no incentive since November (Which actually arrived in January), its constantly sending texts but not activating. (Costing me close to a bomb!)

Getting to right now, I've just gone to there site after flashing a new ROM, both the Send to Phone and Download to PC links are 404's!

What is going on with MMetrics? Can I get the costs of the excessive amount of International Texts back? (Its not expensive to get a Incoming UK SMS Gateway Number!)

I set up my phone afresh (WM6 upgrade) and got the quid or so's worth of international SMSes - during email discussions with them, they did say if I supplied a bill they'd look into refunding me, but it's only a quid really...

I requested my info as per the DPA, and they did it within the 28 days, for nothing - very interesting to see what info they collect about your usage (it's more than you'd think)... I still receive my cheques though, every three months - that reminds me - I still have to cash my most recent one!

Also, a bit of news people may like to know about: the sale of M:Metrics to ComScore was announced today (for $44.3 million!... so about £4.60 :D ): http://www.dmwmedia.com/news/2008/05/29/we...%2444.3-million

Unsure how this'll affect M:Metrics in the future, but I doubt they'll stop their pay-for-analytics project.

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ive just unistalled the panel software after reading some messages on here, and finding my bill was massive because it was sending texts to god knows where! i have flashed my xda orbit with wm6 so it must be a problem with that, worked happly untill now! wont install again untill its fixed!

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I've recently flashed my Kaiser with a wm6.1 rom and thought I'd give the MobilePanel another try as it worked fine on my Hermes but had never worked on my Kaiser with a standard rom. Low and behold the app sent 17 international SMS in 2 days and still the panel said my account was inactive. It's now been uninstalled and won't be going back on.

Shame!

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We are no longer actively promoting MobilePanel, and if we do so again M:Metrics must GUARANTEE no international SMS.

P

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We are no longer actively promoting MobilePanel, and if we do so again M:Metrics must GUARANTEE no international SMS.

P

Paul,

I think you'd do well to voice our concerns about the way their software silently initially phones home - it's not mentioned anywhere and while I was lucky (only about a quid of charges) some people have been properly stung. A lot of people will be finding this service via Google as well, so could you update the first post in this thread to reflect your stance?

Christopher

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Oh, believe me, I have voiced the concerns with them many times both electronically and in person :D

P

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Oh, believe me, I have voiced the concerns with them many times both electronically and in person :D

P

Good to know you're on our side :( To their credit, when I rang M:Metrics in the UK, I've had a decent response from them in an acceptable amount of time (although that was for my DPA request). When I enquired about the international SMS charges via email to their US supprot, they said I should send along a copy of my bill indicating the charges - but as it was for a quid, I never bothered. I wonder if others have tried the gently gently approach instead of just emailing with a big complaint right off the bat?

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Interesting to read about the various issues that others have experienced with M:Panel.

After a year or so with no issues (and having received a cheque from them), everything was initially going smoothly. But then things suddenly changed, despite no changes to my account, my phone, its software and settings... everything was as it was before, but the rate at which data was being sent suddenly changed.

My phones were sending data in tiny packets (sometimes barely even a kilobyte) up to 30 times a day, on a T-Mobile account without Web'n'Walk. I don't use that particular connection for anything other than voice calls and the occasional text, so I was initially very confused when I saw £24 of data charges on my bill.

T-Mobile could obviously offer no explanation, but kindly refunded the charges after I pointed out that there was no earthly way I could have accrued those charges myself, as the downloads were simply too small to be of any use.

The next month, there were even more unexplained data charges, this time totalling £38.

I again called T-Mobile, but this time they weren't so generous, and explained that they couldn't keep crediting the account.

I begrudgingly paid up, but also asked T-Mobile to disable internet/data connections on that account.

Unfortunately, T-Mobile didn't do that, and so when I received another bill with £30 of data charges on it, I called to complain - but there was apparently no record of my request, so they refused to credit the charges back, and I again had no choice but to pay that bill. I again requested that they block data/internet connections, took names, phone numbers etc, but I then turned my attention to the phone itself

I quickly discounted most of the programs on the handset (it was basically a vanilla Q-tek installation with virtually all of the same settings from the initial auto set-up). I checked everything that I could find, including the connection settings, PIE, WMP etc, but nothing gave any indication that it might be using the data connection and incurring charges without being instructed to do so.

Indeed, it was only when I removed all traces of M:Panel that the charges suddenly stopped, and indeed my bill shows that the charges mysteriously stopped shortly after I'd done so.

£5 a month was a nice incentive when it cost me very little, but it went nowhere towards compensating for the huge charges it incurred. I should also mention that it was installed for at least 15 months, yet I only got one cheque, when I should surely have received at least one more.

I'm glad to see the back of it.

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We are no longer actively promoting MobilePanel, and if we do so again M:Metrics must GUARANTEE no international SMS.

P

After how many months of reported issues? Stable doors and Horses bolting springs to mind. How much did they kick back for the nearly 2 year front page promo duping people into signing up exactly?... Must have been substantial for it to stay up for so long after so many problems.

M.S

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Hi

Just found this thread through goggle

the 2 numbers mentioned here just showed up on my bill this month

320414252461806

447624806298

I reset my phone and reinstalled m:Metrics earlier this month - the install didn't work

It cost me £8.50 - I have emailed them and am waiting for a reply - needles to say my phone has just been reset and i will not be reinstalling the software

My colleague has had exactly the same thing happen to him

I will update here if anything else changes

Matt

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I got a response to my complaint today:

Hello Pete,


Thank you for contacting Smart M:Panel Support!


According to our records you have a  HTC TyTN II; please confirm that this is still true.

If you still have the HTC TyTN II: 


What operating system you are running?

Have you recently upgraded your OS or made a change to your device’s firmware?

When you received the SMS and attempted the installation did you receive any error messages or were your able to successfully download the application and complete the installation? 

Can you provide us with any additional relevant issues you have experienced during the installation or activation of our software?

Any additional information will be useful in helping us resolve the issue.  We apologize for the inconvenience but will work hard to resolve the issue. While we look into this issue please keep the meter uninstalled. 


Thank you for your continued participation in our panel.  Please let us know if we can be of further assistance.  



Cheers,


Christina

Smart M:Panel Support


[email protected]

Followed hotly by (I guess an automated) email saying they are not receiving my data!!

I've replied and I'll post any updates.

Well!! Close to 4 month on and I got an email... I wont re-post it as it's a waste of time but the general gist was a) reinstall from the link to the cab provided (did that months ago) :D reinstall via active sync (that too) or c) Get the software sent to your phone (can't remember if that worked of not, but I did try that months ago too)

I let them know that it appears no-one with a TyTNII can run the software. We'll see what they have to say about that.....at Xmas time!

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An Update:

We apologize for the inconvenience. Our software attempts to connect to the local server each time that the software is reinstalled and if the local server is busy the software will at times attempt to connect to our other servers. We see that you were having problems installing the software and were attempting to install using the various methods we provided you. If you could please uninstall the software and cease attempting to reinstall hopefully that will stop the charges. If you could also send us your phone bill we would be happy to reconcile the charges.

no mention on if its going to be fixed any time soon ...

Matt

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It was mentioned here....(about 12 posts back)

Also, a bit of news people may like to know about: the sale of M:Metrics to ComScore was announced today (for $44.3 million!... so about £4.60 :D ): http://www.dmwmedia.com/news/2008/05/29/we...%2444.3-million
Edited by rameses

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Well!! Close to 4 month on and I got an email... I wont re-post it as it's a waste of time but the general gist was a) reinstall from the link to the cab provided (did that months ago) :D reinstall via active sync (that too) or c) Get the software sent to your phone (can't remember if that worked of not, but I did try that months ago too)

I let them know that it appears no-one with a TyTNII can run the software. We'll see what they have to say about that.....at Xmas time!

Just thought I'd mention that I have an AT&T Tilt and have for several months now...they still have me listed as "T-Mobile MDA" on their site and I installed the .cab I had from my mda and I've shown as active for last several months without issue....I have however had problems going Inactive in the past and customer service was indeed poor. I actually had to go around the world to get my signup money but at this point seems to be working on on my "TyTn II". Previously when I went "inactive" even when running the program I had to go get a newer version of the program and install it to "fix" it...figured that out on my own cause tech support didn't have a clue.

Current Status: ACTIVE

Next incentive scheduled for: Dec 2008 for $30.00

payment dependent on current status

Incentive History Date Processed

$30.00 Participation Jun 2008

$30.00 Participation Dec 2007

$30.00 Participation Jul 2007

$15.00 Installation Jan 2007

M:Panel Software Activity Log

This is a record of activity generated by the software itself on your mobile phone, not a record of your activity.

Year Month Kilobytes

2008 AUG 9.14

2008 JUL 30.08

2008 JUN 13.88

2008 MAY 12.73

2008 APR 16.17

2008 MAR 16.45

2008 FEB 21.54

2008 JAN 17.44

2007 DEC 24.26

2007 NOV 34.32

2007 OCT 32.10

2007 SEP 35.75

2007 AUG 25.08

2007 JUL 30.10

2007 JUN 8.72

2007 MAY 5.95

2007 APR 13.15

2007 MAR 6.76

2007 FEB 37.41

2007 JAN 81.60

2006 DEC 29.40

Edited by famewolf

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As a followup to my previous post....I did find that the mmetrics software made SEVERAL unauthorized international sms's to the UK. The # was +447624806298. If yours also does this do the following:

Navigate to HKLM\software\mmetrics\meter

Ensure the the value is not: 1010 NOT = 447624806298 <--- this is BAD (for us in USA)

Just thought I'd mention that I have an AT&T Tilt and have for several months now...they still have me listed as "T-Mobile MDA" on their site and I installed the .cab I had from my mda and I've shown as active for last several months without issue....I have however had problems going Inactive in the past and customer service was indeed poor. I actually had to go around the world to get my signup money but at this point seems to be working on on my "TyTn II". Previously when I went "inactive" even when running the program I had to go get a newer version of the program and install it to "fix" it...figured that out on my own cause tech support didn't have a clue.

Current Status: ACTIVE

Next incentive scheduled for: Dec 2008 for $30.00

payment dependent on current status

Incentive History Date Processed

$30.00 Participation Jun 2008

$30.00 Participation Dec 2007

$30.00 Participation Jul 2007

$15.00 Installation Jan 2007

M:Panel Software Activity Log

This is a record of activity generated by the software itself on your mobile phone, not a record of your activity.

Year Month Kilobytes

2008 AUG 9.14

2008 JUL 30.08

2008 JUN 13.88

2008 MAY 12.73

2008 APR 16.17

2008 MAR 16.45

2008 FEB 21.54

2008 JAN 17.44

2007 DEC 24.26

2007 NOV 34.32

2007 OCT 32.10

2007 SEP 35.75

2007 AUG 25.08

2007 JUL 30.10

2007 JUN 8.72

2007 MAY 5.95

2007 APR 13.15

2007 MAR 6.76

2007 FEB 37.41

2007 JAN 81.60

2006 DEC 29.40

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Seem's like they still cant get the payments right, I have just had a payment paid to my paypal account as 30 euros which obviously doesn't exchange to £30 and had a cheque last week paid via chexxinc which has obviously converted from dollars to pounds and got just over £15. I emailed them about the cheque last week but no reply as such if Paul still has any contact with them can you pass on the fact they are paying out in multiple currencies and converting it to a much lesser amount.

Thanks

Jase

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Well!! Close to 4 month on and I got an email... I wont re-post it as it's a waste of time but the general gist was a) reinstall from the link to the cab provided (did that months ago) :rolleyes: reinstall via active sync (that too) or c) Get the software sent to your phone (can't remember if that worked of not, but I did try that months ago too)

I let them know that it appears no-one with a TyTNII can run the software. We'll see what they have to say about that.....at Xmas time!

Xmas time - I told you!!

Had a email today. Apparently they've just noticed I've been inactive for the last 10 days.....

I replied and told them it was closer to 310 days ;-)

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