Guest diggerbucket Posted November 17, 2007 Report Share Posted November 17, 2007 Just come across a bit of an issue with my tariff..... Last month I used a lot more texts than usual and had an expensive bill. So I went onto my Orange account online and upgraded to a new tariff with more texts. The website said as long as it was 5 days before billing dat, there was no need to call, it would all be processed for the next months bill. All good. That was 3 weeks ago, and now when I logged in today it says I'm still on the old one ;) I'm gonna have a damn expensive bill unless they can backdate the tariff change to the start of this billing month. What re the chances of them doing it? Link to comment Share on other sites More sharing options...
Guest mcwarre Posted November 18, 2007 Report Share Posted November 18, 2007 Just come across a bit of an issue with my tariff..... Last month I used a lot more texts than usual and had an expensive bill. So I went onto my Orange account online and upgraded to a new tariff with more texts. The website said as long as it was 5 days before billing dat, there was no need to call, it would all be processed for the next months bill. All good. That was 3 weeks ago, and now when I logged in today it says I'm still on the old one :D I'm gonna have a damn expensive bill unless they can backdate the tariff change to the start of this billing month. What re the chances of them doing it? Why don't you ring and ask them............................ ;) :( Link to comment Share on other sites More sharing options...
Guest Paul (MVP) Posted November 19, 2007 Report Share Posted November 19, 2007 Sounds like a good plan to me! ;) P Link to comment Share on other sites More sharing options...
Guest diggerbucket Posted November 19, 2007 Report Share Posted November 19, 2007 Orange customer service stinks ;) Link to comment Share on other sites More sharing options...
Guest Confucious Posted November 19, 2007 Report Share Posted November 19, 2007 Change to T-Mob. Flext35 with W'n'W plus for £20.51/ month suits me and I never go over my limits.... Link to comment Share on other sites More sharing options...
Guest ajb3000 Posted November 30, 2007 Report Share Posted November 30, 2007 I had the same issue with Orange a couple of years back, except I called their CS to change tariff and was told it would be activated as of my next billing cycle (about 10 days away). Needless to say it wasn't activated and I was still on the old price plan, then when I rang to complain they actually called me a liar and stated that there was no record of a call to customer services on their system. I then promptly left Orange. Link to comment Share on other sites More sharing options...
Guest WINWIZ Posted December 6, 2007 Report Share Posted December 6, 2007 then when I rang to complain they actually called me a liar Don’t you just love some of the exaggerations you hear on this forum! lol Link to comment Share on other sites More sharing options...
Guest ror100 Posted December 6, 2007 Report Share Posted December 6, 2007 Give them a try, I had a problem with being charged for data last month. The CS advisor instantly refunded the charges and apologised profusely. It all depends on the CS advisor you speak to, but there is still some good in Orange! Link to comment Share on other sites More sharing options...
Guest ajb3000 Posted December 7, 2007 Report Share Posted December 7, 2007 Don’t you just love some of the exaggerations you hear on this forum! lol Me: I rang 3 weeks ago to change my price plan but I still appear to be on the old plan despite being told it would be activated at the start of the next billing cycle which was just over a week ago. Them: Sir, we have no record of you calling customer services to change your plan. Me: Well I definitely rang and you definitely confirmed it would be switched over. Them: No sir you didn't call us, it would be recorded on your account if you did, do you want to change plan from your next billing cycle? Is that, or is that not, calling me a liar? Link to comment Share on other sites More sharing options...
Guest diggerbucket Posted December 7, 2007 Report Share Posted December 7, 2007 Me: I rang 3 weeks ago to change my price plan but I still appear to be on the old plan despite being told it would be activated at the start of the next billing cycle which was just over a week ago. Them: Sir, we have no record of you calling customer services to change your plan. Me: Well I definitely rang and you definitely confirmed it would be switched over. Them: No sir you didn't call us, it would be recorded on your account if you did, do you want to change plan from your next billing cycle? Is that, or is that not, calling me a liar? Sounds very similar to the conversation I had with them! Link to comment Share on other sites More sharing options...
Guest WINWIZ Posted December 7, 2007 Report Share Posted December 7, 2007 Is that, or is that not, calling me a liar? nope, they just said "you didnt call us"!!! Link to comment Share on other sites More sharing options...
Guest modgnik Posted December 8, 2007 Report Share Posted December 8, 2007 nope, they just said "you didnt call us"!!! Allow me to add my tuppence worth to the semantics here. O's CS phrase: 'No sir you didn't call us', is unfortunate as it can be interpreted as inferring that ajb3000 is lying. As one knows, there are few things that upset people more than having one's veracity impugned-real or imagined. CS could simply have restated that there is no record of the call and that their hands are tied. (And if the CS operative is fed up with the job, conclude with: 'now bugger off you lying git'.) Really though, I don't see why operators can't just sms or email clients confirmation of any changes to existing arrangements. Better for everybody all round. Link to comment Share on other sites More sharing options...
Guest Confucious Posted December 11, 2007 Report Share Posted December 11, 2007 nope, they just said "you didnt call us"!!! Which is, in effect, calling him a liar. He said he did, they said he didn't. they are repudiating something which he stated as fact, which makes him a liar according to them. Link to comment Share on other sites More sharing options...
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