Guest Soumya Banerjee Posted December 22, 2010 Report Share Posted December 22, 2010 I just received a call from them and they said, they will charged GBP 15 and will provide the unlock code within the next 14 days...!!! Link to comment Share on other sites More sharing options...
Guest cwcltd Posted December 22, 2010 Report Share Posted December 22, 2010 I just received a call from them and they said, they will charged GBP 15 and will provide the unlock code within the next 14 days...!!! I Just had a chat with O2 support and they refused to unlock on the grounds that I needed to have been on PAYG for 12 months before they would do it. initially they said they had to do this to recoup the cost of selling me the phone below cost. When I pointed out that I'd bought it at full price from Carphone Warehouse, thinking it would be unlocked (it wasn't) they still wouldn't budge. I then sent them a copy of the message above (10.28) saying O2 had just started unlocking Streaks. They still wouldn't budge. So, I asked for details of how to complain. They gave a snailmail address. When I asked for email they said they don't do it, but I could fax. When I said I don't fax they suggested I went to the O2 store and used theirs! Cutting edge stuff this! Does anyone have an email address for complaints? Link to comment Share on other sites More sharing options...
Guest ulfses Posted December 22, 2010 Report Share Posted December 22, 2010 (edited) I Just had a chat with O2 support and they refused to unlock on the grounds that I needed to have been on PAYG for 12 months before they would do it. initially they said they had to do this to recoup the cost of selling me the phone below cost. When I pointed out that I'd bought it at full price from Carphone Warehouse, thinking it would be unlocked (it wasn't) they still wouldn't budge. I then sent them a copy of the message above (10.28) saying O2 had just started unlocking Streaks. They still wouldn't budge. So, I asked for details of how to complain. They gave a snailmail address. When I asked for email they said they don't do it, but I could fax. When I said I don't fax they suggested I went to the O2 store and used theirs! Cutting edge stuff this! Does anyone have an email address for complaints? Cant you send fax from a computer? there is some kind of fax&scan software in windows okok, seems like you need a faxmodem. Whoa - O2 is really cutting edge! Edited December 22, 2010 by ulfses Link to comment Share on other sites More sharing options...
Guest Melonman Posted December 22, 2010 Report Share Posted December 22, 2010 What e-mail address are people getting hold of Sagar on? I've tried the web form and [email protected] and I've never had a reply yet. Link to comment Share on other sites More sharing options...
Guest finalmoksha Posted December 22, 2010 Report Share Posted December 22, 2010 What e-mail address are people getting hold of Sagar on? I've tried the web form and [email protected] and I've never had a reply yet. [email protected] is the address I emailed to. My suggestion is to keep trying at this address till you get a reply from sagar. Cheers Link to comment Share on other sites More sharing options...
Guest yosemite-sam Posted December 22, 2010 Report Share Posted December 22, 2010 ive been replying to [email protected] (:s) different people including sagar but same addy. Link to comment Share on other sites More sharing options...
Guest degriz Posted December 22, 2010 Report Share Posted December 22, 2010 emailed mycareweb address as well. Link to comment Share on other sites More sharing options...
Guest Melonman Posted December 22, 2010 Report Share Posted December 22, 2010 [email protected] is the address I emailed to. My suggestion is to keep trying at this address till you get a reply from sagar. Cheers Thanks for the replies, I'll keep at them :) Link to comment Share on other sites More sharing options...
Guest Acky1337 Posted December 22, 2010 Report Share Posted December 22, 2010 Sounds like I`ll be visiting my O2 store real soon. Link to comment Share on other sites More sharing options...
Guest Edrill Posted December 22, 2010 Report Share Posted December 22, 2010 Don't bother with the online chat. Just keep at it with emails to the mycareweb address until you get a response from Sagar. Link to comment Share on other sites More sharing options...
Guest hellogadgetman Posted December 22, 2010 Report Share Posted December 22, 2010 Don't bother with the online chat. Just keep at it with emails to the mycareweb address until you get a response from Sagar. After 2 replys (exclusivity,no unlock policy) I get to Sajar yesterday who said will pass the unlock codes.I am still waiting.... Come on ...... Link to comment Share on other sites More sharing options...
Guest grigoris Posted December 22, 2010 Report Share Posted December 22, 2010 (edited) Hi Gregory, We don't have the code for this one on our database & will need to request this from the manufacturer usually the codes when requested comeback by next day, however these days we are facing some delays form their end. I'll have this requested & pass it on to you as soon as we get the code back. Kind Regards Sagar This is the message I got from Sagar yesterday noon. Let's see how it goes ... Edited December 22, 2010 by grigoris Link to comment Share on other sites More sharing options...
Guest ulfses Posted December 22, 2010 Report Share Posted December 22, 2010 This is the message I got from Sagar yesterday noon. Let's see how it goes ... I got the exact same - so i guess its on its way. YAY! Link to comment Share on other sites More sharing options...
Guest degriz Posted December 22, 2010 Report Share Posted December 22, 2010 just had an email back requesting more information.. Link to comment Share on other sites More sharing options...
Guest illmatic75 Posted December 22, 2010 Report Share Posted December 22, 2010 this is what i got finally outta a customer service adviser tonight :) Welcome to O2 live chat. Someone will start chatting with you soon. You're through to Belinda. Belinda: Hi I'm Belinda. How can I help? Dr.W: hello Belinda Belinda: Hello Dr.W: i was wondering if i could talk to someone about my phone unlocking Belinda: I'll do that for you Belinda: Is 07********** the mobile number you need help with? Dr.W: yupp Dr.W: and thanks Belinda: Please can you tell me the first and third character of the answer to your security question? Dr.W: ** Dr.W: is it? Belinda: Thanks Belinda: Do you want to unlock your iPhone? Dr.W: great ;) Dr.W: no its a dell streak Belinda: I'll do that for you Dr.W: thanks Belinda: PLease provide me the IMEI number by pressing *#06# Dr.W: one second Belinda: Sure take your time Dr.W: 3************** Belinda: Thanks Belinda: Please wait while i arrange this to be unlocked. Dr.W: sorry it was on charge :D Dr.W: sure Dr.W: is there anything that i need to do or should i just wait? Belinda: It's done Belinda: And will be unlocked within 7-24 days Belinda: Sorry 7-14 days Dr.W: wow, great thanks Belinda: : ) Belinda: Is there anything else I can help you with? Dr.W: ive been trying to get this unlocked since ages and wasnt getting anywhere with my emails Dr.W: thanks again Belinda: You're welcoem Belinda: It was a pleasure chatting with you. Belinda: Have a nice evening and Merry Christmas!!! Dr.W: same here and you too Belinda: Take care !! now that wasnt half as bad as i had thought hehe ;) cant wait fro my unlock codee now hehe Link to comment Share on other sites More sharing options...
Guest kwaaq Posted December 22, 2010 Report Share Posted December 22, 2010 First email from me has scored a response from Sagar. We should look into buying the guy a bottle of wine or something. Link to comment Share on other sites More sharing options...
Guest Edrill Posted December 22, 2010 Report Share Posted December 22, 2010 I agree!! Perhaps someone in the UK could help track the guy down!! O2's customer service centers are in the UK, right?? Link to comment Share on other sites More sharing options...
Guest ulfses Posted December 23, 2010 Report Share Posted December 23, 2010 Haha, that would be awesome! :) Link to comment Share on other sites More sharing options...
Guest Soumya Banerjee Posted December 23, 2010 Report Share Posted December 23, 2010 Has anyone got the code from O2 after the initial input by twe ????....there's a lot of mails regarding asking for code and passing on within the next 7-14 days...but what I am trying to figure out is that whether anyone in this phase has actually received it or not ........cheers... Link to comment Share on other sites More sharing options...
Guest Edrill Posted December 23, 2010 Report Share Posted December 23, 2010 I guess we'll know by the end of this week or sometime next week!! Link to comment Share on other sites More sharing options...
Guest sukh singh Posted December 23, 2010 Report Share Posted December 23, 2010 Just to confirm I received a email from sagar he will be getting my code..I am now a believer Link to comment Share on other sites More sharing options...
Guest twe Posted December 23, 2010 Report Share Posted December 23, 2010 Has anyone got the code from O2 after the initial input by twe ????....there's a lot of mails regarding asking for code and passing on within the next 7-14 days...but what I am trying to figure out is that whether anyone in this phase has actually received it or not ........cheers... Theres been a few posts already about people getting their code through Sagar. Link to comment Share on other sites More sharing options...
Guest yosemite-sam Posted December 23, 2010 Report Share Posted December 23, 2010 i got the message about not having the code... "We don't have the code for this one on our database & will need to request this from the manufacturer usually the codes when requested comeback by next day, however these days we are facing some delays form their end." I'll have this requested & pass it on to you as soon as we get the code back." Kind Regards Sagar hopefully he can send it soon. Link to comment Share on other sites More sharing options...
Guest flapheadx Posted December 23, 2010 Report Share Posted December 23, 2010 By now I've received 6 different replys by 6 different people, but none from Sagar. Could those that got a reply by him post at which time they received the mails? Would be helpful to know when he's working. Link to comment Share on other sites More sharing options...
Guest Soumya Banerjee Posted December 23, 2010 Report Share Posted December 23, 2010 By now I've received 6 different replys by 6 different people, but none from Sagar. Could those that got a reply by him post at which time they received the mails? Would be helpful to know when he's working. Early morning..around 8 am gmt... Link to comment Share on other sites More sharing options...
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