Guest Cameron Eldridge Posted July 30, 2011 Report Share Posted July 30, 2011 Hello, I've paid for a plus membership however I still cannot use the online kitchen, it only say's it is for Premium members only. How do I go about getting this membership added to my account now that I have paid? Link to comment Share on other sites More sharing options...
Guest hecatae Posted July 30, 2011 Report Share Posted July 30, 2011 Hi, have you tried logging out and back in and clearing cookies? Link to comment Share on other sites More sharing options...
Guest Cameron Eldridge Posted July 30, 2011 Report Share Posted July 30, 2011 Hi, have you tried logging out and back in and clearing cookies? Yeah I've tried that now, still the same thing. I can see it listed under the "Client Area", under the "My Purchases" section, but whenever I try to access any of the member only stuff it tells me i'm not a paid member. Link to comment Share on other sites More sharing options...
Guest Simon O Posted July 31, 2011 Report Share Posted July 31, 2011 Hey Cameron, Unfortunately it looks like there is a system bug which is stopping your account from being updated correctly. I don't have the facility to fix your account myself but I'll get Paul to sort this out for you tomorrow. Link to comment Share on other sites More sharing options...
Guest Cameron Eldridge Posted July 31, 2011 Report Share Posted July 31, 2011 Hey Cameron, Unfortunately it looks like there is a system bug which is stopping your account from being updated correctly. I don't have the facility to fix your account myself but I'll get Paul to sort this out for you tomorrow. Ah cheers, thanks for that. Link to comment Share on other sites More sharing options...
Guest Cameron Eldridge Posted August 4, 2011 Report Share Posted August 4, 2011 Hey Cameron, Unfortunately it looks like there is a system bug which is stopping your account from being updated correctly. I don't have the facility to fix your account myself but I'll get Paul to sort this out for you tomorrow. Hi there, any news on this? Link to comment Share on other sites More sharing options...
Guest Cameron Eldridge Posted August 8, 2011 Report Share Posted August 8, 2011 So is there anything I should/can be doing about this? It's been over a week now, I've also opened a support request, but haven't heard anything there, is there no-one other than Paul who can look at this? Link to comment Share on other sites More sharing options...
Guest Johann Johari Posted August 14, 2011 Report Share Posted August 14, 2011 im having the same problem. purchased an account a few days ago and initially i was able to use the online kitchen. now im unable to access it for some reason. please help me out. thanks in advance Link to comment Share on other sites More sharing options...
Guest toniver Posted August 15, 2011 Report Share Posted August 15, 2011 (edited) im having the same problem. purchased an account a few days ago and initially i was able to use the online kitchen. now im unable to access it for some reason. please help me out. thanks in advance I also have the same problem, I paid days ago and I do not have anything activated. I hope that they solve it soon. Someone knows of some Modaco's mail to see that it happens, thank you. Edited August 15, 2011 by toniver Link to comment Share on other sites More sharing options...
Guest Jannick Kuhr Posted August 28, 2011 Report Share Posted August 28, 2011 Same here, I purchased a premium account some days ago and was able to use the online kitchen. Now it tells me "Sorry, this Online Kitchen is available to Premium members only." In the client area I still see the purchase of a premium membership. Very annoying... Link to comment Share on other sites More sharing options...
Guest Karl Masreliez Posted August 31, 2011 Report Share Posted August 31, 2011 I have the same problem. Purchased the Ad Free + Online Kitchens membership a couple of days ago, but I can still not use the HTC Desire kitchen. Please fix this problem as soon as possible. Thank you. Link to comment Share on other sites More sharing options...
Guest Brad Barbaza Posted September 3, 2011 Report Share Posted September 3, 2011 I'm having the same issue.. I've tried logging in from different browsers. I have received an email that my Ad Free account has been activated, but no dice. :/ Hey Cameron, Unfortunately it looks like there is a system bug which is stopping your account from being updated correctly. I don't have the facility to fix your account myself but I'll get Paul to sort this out for you tomorrow. Link to comment Share on other sites More sharing options...
Guest Tahir Baig Posted December 6, 2011 Report Share Posted December 6, 2011 I paid twice once via credit card and once via paypal and its still asking me to pay, I want my money back !!! Link to comment Share on other sites More sharing options...
Guest Nikolas Skoufis Posted December 6, 2011 Report Share Posted December 6, 2011 I paid for Ad free almost a week ago and I still can't access the kitchens. Please help! Link to comment Share on other sites More sharing options...
Guest Mikael Coyiuto Posted December 7, 2011 Report Share Posted December 7, 2011 Same issue here!! I've already tried raising a support ticket a few days ago but got no reply Link to comment Share on other sites More sharing options...
Guest raimondomartire Posted December 8, 2011 Report Share Posted December 8, 2011 I paid for Ad free almost a week ago and I still can't access the kitchens. Please help Link to comment Share on other sites More sharing options...
Guest Darren.M Posted December 9, 2011 Report Share Posted December 9, 2011 I paid for the filesonic account and forwarded you the email but my account hasn't been upgraded yet! Eager to access the kitchen! Link to comment Share on other sites More sharing options...
Guest Simon O Posted December 9, 2011 Report Share Posted December 9, 2011 Hi guys, Please accept our apologies for the delay in upgrading your accounts. We do have an automated system in place which should upgrade accounts automatically once we receive payment. Sadly this has failed on this occasion so the upgrades will be done automatically. I am really sorry for the delay and hopefully you all should be upgraded very soon. Link to comment Share on other sites More sharing options...
Guest Noel Maier Posted December 12, 2011 Report Share Posted December 12, 2011 Great..... I paid and now i have to wait until anyone is kind enough to upgrade me..... very fine. I can only say i am a very sad customer. Link to comment Share on other sites More sharing options...
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