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gavin.19

Huawei can't find unlock code

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I got a Y300 last week that I successfully unlocked/rooted etc but it turned out to be faulty. I returned it to Carphone Warehouse yesterday and they gave me a new one. I sent the IMEI/SN/Product ID as I'd done for the first one. This time they sent a response, listing all the correct details, that said

Maybe you has submitted the wrong information that we can’t find the corresponding unlock code .

I have triple-checked the IMEI and Serial number, and I wrote down the Product ID when I typed it in at the time. They all match exactly.

How am I to get this thing unlocked if even Huawei don't recognise it?

Edited by gavin.19

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I also had this problem. One of my member suggest to request via Huawei customer service.

Here's the e-mail address.

[email protected]

Explain to them that their unlock request website is no working for your phone.

Give to them all the required information to unlock your phone.

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Thanks. I tried submitting the codes again on the chance that they made a mistake. I'll send them an email to that address to see if they can help.

I also had this problem. One of my member suggest to request via Huawei customer service.

So they were able to do something? Different unlock code?

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I got a Y300 last week that I successfully unlocked/rooted etc but it turned out to be faulty. I returned it to Carphone Warehouse yesterday and they gave me a new one. I sent the IMEI/SN/Product ID as I'd done for the first one. This time they sent a response, listing all the correct details, that said

I have triple-checked the IMEI and Serial number, and I wrote down the Product ID when I typed it in at the time. They all match exactly.

How am I to get this thing unlocked if even Huawei don't recognise it?

I also have the same problem... I have emailed huawei several times... and now waiting for their reply... will update to you later...

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Finally... Huawei sent me the unlock code..and i have test it and managed to unlock my bootloader.. I emailed them thru [email protected]ei.com ... you just said it's urgent,,in your email subject,, :)

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Finally... Huawei sent me the unlock code..and i have test it and managed to unlock my bootloader.. I emailed them thru [email protected] ... you just said it's urgent,,in your email subject,, :)

I got two replies. They couldn't find the unlock code through the normal method but the customer service email that you gave me did provide me with a working unlock code. Cheers!

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