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Everything posted by BuddyB

  1. BuddyB

    Tesco server down

    As of 21st March 2019 the set up procedure is working as razzler's post above shows. If anyone is interested why Tesco is likely to have done a U-turn on the hudl, then check out page 8 onwards on this thread. It looks like the solution we suggested to Tesco and/or involving the media may have done the trick!
  2. I know this has been a problem on and off for a few years now, but Tesco is currently working on a solution. Finally! In the meantime this is a workaround from the hudl2 thread on the subject to get a functioning device - 1. Perform a fresh factory reset 2. When you get to the WiFi setup, click 'Add network' on Select Wi-Fi page 3. Long press the mic key (bottom left) to see a cog. Select to go to Google Keyboard Settings 4. Click on "Send feedback" 5. Clicking "privacy policy" starts Chrome 6. Search for "Settings", and the hudl should make suggestions from web and from device apps - choose the hudl Settings icon 6. In Settings click Users 7. Choose "Add user" and enter a new user. 8. Follow the normal steps to set up the user and display on login. If you get stuck at 4 try this instead after you select the cog and access the Google Keyboard settings - 1. Select About Google Keyboard 2. Select open source licences 3. Highlight some text with a long press and select WEB SEARCH from the top right 4. This will take you to a page showing a message saying there's no Internet connection 5. Type settings into the search box at the top and select the hudl settings icon from the drop down This takes you into hudl settings where you can select Users to add a 2nd user and continue steps 7 and 8.  Play store, notification bar, everything works OK. When you reboot, the first thing you see will be a user selection. As long as you make sure you choose the extra account the Hudl2 will behave as normal. If you choose the wrong account by mistake, just short press the power key to lock the screen, re-open and choose again. NOTE: The device cannot be upgraded to a newer version of Android until Until Tesco provides a better solution. Thank you to all the users who helped get to this point. Please make any further posts on the hudl2 thread for continuity.
  3. This appears to be sorted as of 21st March 2019. Check out page 9 onwards on this thread.
  4. At last! I did the exact same thing as razzler (learned that lesson from so many previous attempts!) and my hudl1 is working. The only extra thing I did was to disable Chrome and install the Via browser which is much more lightweight. Just want to say a huge thank you to everyone on this thread and to the other MoDaCo members over the last few years who posted solutions that helped us find workarounds until the final solution was found. You are all stars and a perfect example to our current government of how working together can achieve results (sorry for getting political!).
  5. I do not think Tesco will agree to implement any solution with an ongoing cost to the company.
  6. So does this mean Tesco could turn off the server permanently? Also can someone please tell me how to get rid of box for grocer's quote I decided not to use? It appears in the reply box all the time now.
  7. I'm definitely going to try that BellAstair! Well done for tackling Fiddler! I think it's brilliant that one person can improve on the work of another. Isn't it amazing how we can cobble workarounds and Tesco with it's technical support team can't. PS I checked the support section for hudls on the Tesco website earlier. You're not going to believe this, but the note about the factory reset problem only on the hudl2 support section! (Please note: If you factory reset the device while the Hudl services are down, the device will stay on a loading screen until the services are back online.). There is absolutely nothing on the hudl1 section.
  8. In my post at 10.38 on Wednesday I posted about some of the points being raised. Most of the staff who worked on the hudl had already left before the announcement in 2015 that Tesco were sold out or hudls and would not be producing any more. As I said, I definitely get the impression that Dave Lewis as a hatchet man will have pulled the plug on finding a solution. He'll have wanted a quick win, but not tolerate too many resources being diverted to get it. At the time of the announcement in 2015 Tesco said it would continue to offer technical support. It is appalling that it has given no notice of the withdrawal of this support with so many devices still in circulation. Proprietary firmware was installed on hudls, so the very least Tesco could do is make the firmware files available and supply a patch removing the 'ping' process that's stopping owners completing the setup procedure. Then we wouldn't need Tesco. Contacting ComputerActive in particular is an excellent idea.
  9. Hi, Can you pull down the notification bar at the top on right hand side? If you can then Settings is available from there. In Settings click on Users (option after Apps) and you should be able to add a second user there. Let me know how you get on.
  10. I don't have access to my laptop until next Thursday, otherwise I would do it. If nobody has done it before then, I'll try to help.
  11. Mel I think that's what chrisevilgenius has done on page 2 using BIND software. He made several posts with the details, but it is much too technical for some of us (me included). I don't know if anyone can come up with a version we could all try, but it would be fantastic if that happened. I think it's also what Sarkie is trying to do with his request for help with Fiddler 4 above. I agree the reply from Tesco posted today by JLG4 is really disappointing, but after my mast reply from Lewis Gorrie I'm honestly not surprised. I suspect I will get a similar email to JLG4's soon.
  12. Very interesting. Tesco has had a lot of negative press in recent years, so when I emailed Dave Lewis I thought he might consider it a chance for a good bit of customer service, but didn't hold out much hope because CEOs work at a strategic level rather than operational. However, I got a positive and empathetic response from Lewis Gorrie on his behalf it, saying he understood exactly where I was coming from because his young kids are still using his old hudl. So that made me think there was a chance of something being done, especially the posters on this thread were chasing Tesco too. Then Anna even started having exchanges with tech support and it looked like something was finally happening, especially when we were told Tesco was in discussion with its business partners (presumably Wistron). However, yesterday I read two things that made me think I might have been over optimistic. Firstly, it turns out that Dave Lewis was brought into Tesco to oversee a restructuring of the company and move it back to its roots selling groceries. Under his management we've seen the closure of Tesco Direct and ties cut with various markets like insurance and finance. It strikes me now that while he might have effectively told Lewis Gorrie to see if there was a quick and cheap solution to the problem, I doubt he will like tech support staff spending a lot of time on the problem. Plus my email from Lewis Gorrie last Friday did not bode well when he announced to me the same solution that in the email Anna received on 27th February - which didn't work for most people. I felt fobbed off and started thinking again that the company was testing the water to see if there was a chance of the matter being taken further e.g. some kind of legal action. Secondly, at the time in 2015 Tesco announced there would be no hudl3 and no more hudl2s would be made, most of the technical team who worked on the hudl had already left the company. The announcements made big news in the IT sector because the hudl had been a runaway success and set the standards for budget tablets i.e. Tesco pulled the plug on a very successful project. So more than three years later Tesco might not even have staff with much knowledge of the legacy software. What bugs me is Tesco has never actually said it will no longer provide technical support for the hudl. As much as I hate it when it happens, IT companies make that kind of announcement all the time especially with mobiles making them obsolete or virtually unusable. We see it all the time even with Android products and apps. Hudl1 owners will have a very limited choice of popular apps, hudl2 owners a bit better choice. We probably wouldn't get much sympathy from the public for our predicament, even if they agree it shouldn't be like this. That's life. I really hope I'm wrong and Tesco comes up with a solution. How difficult can it be to remove the 'ping' feature that stops the tablet from connecting to the Internet and release for download the updates and upgrades relevant to both devices at the end?
  13. I like the sound of that. From what I've read it was very unusual to have the kind of 'ping' function that stops the setup process at the internet connection stage of the setup process. Not making the updates and upgrades available for download is weird too in the sense that once Tesco pulled the plug on hudls back in 2015, even now we can't get these from external sources. For example, on my new laptop I installed MS Office 2003 and 2013. You can no longer get updates from MS for 2003, but they are available elsewhere because MS didn't adopt the kind of proprietary approach we've experienced with Tesco. In one sense Tesco made a rod for its own back with this approach. Incidentally, I received an email from Tesco asking for feedback on my experience contacting technical support. I hope it is not a sign a line has been drawn on the whole matter, especially as I have not heard back from Lewis Gorrie yet, although it is less than a week since his last email.
  14. But the act says if the fault arise after 6 months the owner has to prove the fault was present at the time of sale. That's not the case here. It's a service that has been withdrawn and I suspect the small print will say this can be done. If anything this is a customer relations and PR matter as far as Tesco is concerned. It's probably not legally required to do anything. I will gladly be proved wrong though.
  15. I'm not sure if the Sale of Goods Act 1979 or the Consumer Goods Act 2015 will help because I don't think we can claim the 'fault' was present at the time we bought the hudls. Would be interested in other opinions.
  16. Try this instead after you select the cog and access the Google Keyboard settings - 1. Select About Google Keyboard 2. Select open source licences 3. Highlight some text with a long press and select WEB SEARCH from the top right 4. This will take you to a page showing a message saying there's no Internet connection 5. Type settings into the search box at the top and select the hudl settings icon from the drop down This takes you into hudl settings where you can select Users to add a 2nd user and continue with the rest of the earlier instructions. (credit to robin0800 on a different thread).
  17. 1. Switch off the hudl. 2. Press and hold down the volume up button (keep holding!). 3. Press and hold down the power button (you're now holding down both buttons). 4. Eventually the 'powered by Android' screen will appear briefly, followed by the Android System Recovery menu (and you can let go of the buttons) . 5. Follow the instructions (if you make a mistake you can just start again). Shout if you get stuck.
  18. We're getting there! With hindsight the reason my new user was running so slowly would probably be because I had already got the main user set up with the apps I wanted to use. This actually caused me other problems too because on the new user account on the hudl1 starts the starts the automatic updates for the pre-installed apps. Unfortunately this reverses any automatic updates settings you have set on the main account because the hudl1 android system cannot keep this aspect separate for each account. You do see a message about this alongside something else and I did not get what it meant at the time. Just warning everyone.
  19. Sorry stoicalm, but did you manage to get both types of hudl working? I would be interested if you do find an easy way to root it because I remembered at the weekend the hudl was originally difficult to root.
  20. I have edited my instructions above to say you need to do a fresh factory reset set first. I should have said that I don't see why what I did to my hudl1 should not work on a hudl2. Of course, none of us will be able to upgrade to a later version of Android until Tesco sorts that.
  21. This is what has worked for me on my hudl1 - EDIT - NEW FACTORY RESET IS REQUIRED BEFORE BEGINNING! EDIT - THIS ALSO WORKS ON HUDL2 1. Click 'Add network' on Select Wi-Fi page 2. Long press the mic key to select Google Keyboard Settings 3. Click on Send feedback 4. Clicking "privacy policy" starts Chrome 5. Search for Play Store and click to open it 6. Click "Add An Account" and add your account 7. Then you can access the Play Store 8. Install Apex Launcher and Startup Manager 9. Open Startup Manager. (When you open Startup Manager you're given a choice of installing its replacement which is part of a new app called All-in-One Toolbox or continue to use Startup Manager. I stuck with the Startup Manager - the 'old' option). Add Apex Launcher to start up apps using the customise option. 10. Restart your hudl. You'll still see the 'Let's get you started screen', but be patient, wait a bit and then you're taken to the Homepage*. 11. At this point the navigation buttons at the bottom of the screen did not work for me and I could not pull down the notification bar at the top of the screen. To get around not being able to pull down the notification bar, add another user in Settings. 12. In Settings select User and select Add User and click on the option to start the set up of the new user. Skip all the options to set up Google and Tesco accounts, updating apps and all the other options that appear until you get to the Homepage. 13. Restart the hudl and select your own account (the first one). You should find the notification bar at the top of the screen is working, plus two of the the navigation buttons at the bottom of the screen work to too. The Home button does not work properly, so you have to get back to the Home screen using one of the other two buttons. This is not a big deal and you can always just switch it on and off again if you get stuck. 14. In Settings, User delete the new user. *NOTE: As soon you get the tablet working for the first time, you are connected to the Internet and the hudl will start to update all the pre-installed apps. You need to stop Play Store automatically updating every app straight away, otherwise it virtually grinds to a halt doing them all. In Play Store I opened every app one by one to stop the update and disabled auto updates for everything. Later after I'd installed the apps I wanted I went back to Play Store and re-enabled auto updates for the pre-installed apps I wanted.  In the hudl settings I also disabled unwanted pre-installed apps in Settings. I did try the Nova launcher too and it works fine, so as long as you add the launcher of your choice in Startup Manager then hopefully it will work too. Unlike stoical I was unable to get the Home button to work on the main user account by adding the Apex launcher to the new user account, but it might work for others. You could just continue to use the new user account, but personally I found it too slow and I'm just using the main user account. TBH I muddled through this and there is bound to be a better way, but I got there in the end with the help of others. I've settled for now without the Home button working. I'm okay with navigating without it and occasionally having to restart the tablet. Hope this helps and Tesco doesn't abandon us before coming up with a more simple solution that includes being able to upgrade to later versions (I'm stuck with 4.2.2).
  22. Thanks for this. I have been expecting this to happen. In my reply on Friday to Lewis Gorrie I said the instructions were similar to the ones sent to some users on the 27th February. I also asked if the investigation was now closed for hudl1 users, but I have not heard anything back from him yet. It's ridiculous that posters on this board have come up with a workaround that results in a functioning device (not 100%, but close), yet Tesco and their business partners with all their technical expertise cannot.
  23. Anna forget about rooting. A launcher is just an app from the Play Store that gives you more options to customise your phone. It's not a particularly technical matter and literally millions of people use different launchers. You can read about them here.
  24. Have you tried working through the steps in Anna's post on p3? They've worked for some hudl2 owners, although they still can't upgrade to the next version of Android yet. I know there's a lot of information on here about trying to find a workaround, but it could be worth it to get a usable device. I've got a hudl1 and until Saturday night nothing worked for me, but with stoicalm's help my tablet is working pretty well - not perfect yet though! Send an email to [email protected] too because it could be a coincidence, but things seemed to be happening when we started contacting him.
  25. The device administrator app thing did not work for me. The only functionality choosing Apex was setting up a lock screen which I'm not bothered about on the hudl.

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