SBE are bloody useless! If they can get out of repairing a phone, they will.
I sent my phone to them as it was errr....dead. It took them 3 weeks to decide to look at it, then they tried to fob me off, sent the phone back unrepaired and saying it was 'out-of-warranty' and 'beyond economical repair' as the phones PinLock had been changed and I'd needed to contant the network that supplied the phone to get it unlocked. After explaining the phone wasn't supplied by any phone network and complaining a bit to Samsung, they informed me that the phone was 'sent back to me in error' due to a system glitch. It took them a further 3 weeks to change to system board on it.
My phone still has 8 months warranty on it and I'd never get it repaired via Samsung, I'd prefer to pay the insurance excess of £25 and get it replaced.