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Appetite4

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About Appetite4

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  • Your Current Device(s)
    Touch Cruise / MDA Vario II
  1. Appetite4

    Advent 4211 Bios 1.09

    Noticed this new Bios on Thetechguys site yesterday. Can't make it run though - the 'flash' file seems to be corrupt. Anyone else managed to get it up and running? Is there any real benefit to it? Paul.
  2. Appetite4

    Xda Stellar

    Beware though - O2 policy currently limits Consumer tariffs to @120kbps. HSDPA is only available on the Business tarriffs (so sand_danser will be OK). O2 Data Bolt On Terms 1. The Web Bolt On allows you unlimited use of O2 UK's Edge/GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card: * in, or connected to, any other device including modems; * to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or * in such a way that adversely impacts the service to other O2 customers If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission, remove the Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.
  3. Appetite4

    O2 refuse to supply HSDPA

    Confuscious Fair point but I should clarify that the deal I am querying with them is a the "Simplicity" pay monthly sim only - NOT a PAYG. It is based on the standard pay monthly but £10 a month cheaper because no handset is issued and it carries only a 30 day cancellation rather than the traditional 12/18/24 month contract period. O2 don't make any disclaimer about speed limitations by tariff anywhere that I am able to find which is why it is one of the questions I have asked - where in the T&C's etc is the tariff excluded? Put another way where can a prospective customer find out which speeds are allowed on which tariffs? There is also no refernce to any tariff based limitations on their HSDPA coverage map at http://www.webmap.o2.co.uk/?Search=Search . O2 do however sell handsets listing HSDPA as a feature and as I pointed out in post #5 customers with these (which are not available on PAYG so far as I can see) don't seem able to get it enabled either. Paul.
  4. Appetite4

    O2 refuse to supply HSDPA

    :-) Tend to agree Samsonite but since HSDPA coverage is now (apparently) available to 30% of O2's 3G covered areas I can't help wondering if it really is 'a matter of policy' or simply the ignorance of customer service staff that is stopping me having it. (The bits I edited out of my earlier post were mostly about the ignorance of O2 CS staff when it comes to HSDPA). After all why invest in the network then bar most people from using it? ....but then maybe that's why I am not CEO at O2. To be fair to the CS staff it wouldn't be the first time they were hung out to dry by no-one bothering with the proper briefings when a new product/service was launched. I used to answer letters like the one I just sent obo the Chairman and CEO of another major telco and I saw it happen all too often. Incidentally, I have heard (through a different forum) from an O2 customer, who sourced his XDA Orbit 2 and sim from O2, that he also is limited to 3G speed and CS have been unable to help him either. My suspicion that it might be because I am a sim only customer may therefore be misplaced. I have also now had a hard copy reply from the Complaint Review Service to my previous enquiries confirming that they are "not able to improve the speed as you're on the correct speed for your tariff." I emailed them straight back and asked for a list of the tariffs on which HSDPA would be considered the 'correct' speed.
  5. Appetite4

    O2 refuse to supply HSDPA

    Thanks chucky. If you do get the chance to check the speed let me know. My Touch Cruise also shows the H symbol but speed tests (using www.dslreports.com/mspeed) reveal on O2 it is limited to 120kbps. (Tmob sim in same handset achieves 500-600kbps). Paul.
  6. UPDATE: 25 FEB 2008 - in response to my letter below O2 technical customer service have today advised me that all consumer sims are "limited to the lower end of the 3G speed range for data". HSDPA is NOT therefore available to anyone except business customers on O2. They described this as a "hot topic at the moment" and agreed refer it to the marketing department to review the policy. They will also brief the CEO's office so they can reply fully to my letter. I will post that reply when received but in the meantime I would suggest anyone who has bought an XDA Stellar or XDA Orbit 2 on a consumer tarriff expecting to get full HSDPA functionality makes their views known to O2. I am disappointed that the pay monthly sim only deal is of no use to me but I would be furious if I had paid O2 for one of those devices (which are advertised by O2 as having 1.8mbps capability), was paying the full monthly charge, was tied to a long contract and still wasn't getting full functionality! (Not even full speed 3G it seems!!) Paul. Below are edits from a letter I am sending to the O2 UK CEO today regarding my sim only O2 connection and lack of HSDPA speed. Since obtaining the sim for the above number, with the unlimited web bolt on, through the O2 online store I have been trying to get it enabled for high speed data access (HSDPA). I have spoken to customer services on about ten occasions now." Finally yesterday I was told that “As a matter of policy HSDPA will not be enabled on your sim because of the tariff you are on”. I am therefore writing to you to get definitive answers to the following questions:- 1.- Can I have HSDPA access enabled on my sim? If the answer to that is no then... 2.- Why is this? ie is HSDPA not available to any sim only customer? Or is it not available to any individual consumer as opposed to a business customer? 3.- Where is this limitation set out in either the T&C’s for the overall service or for the unlimited web bolt on? (or indeed in any of the online shop marketing and sign up material?) I await your reply with interest. I would also be interested to hear from any forum members with similar, or totally different, experiences with O2 .....and if any O2 people in the know are reading this your views would abviously be very welcome. I will post the official reply when I get it. Paul.
  7. Appetite4

    Touch Cruise - O2 HSDPA

    Thanks crazyc - found yours after I posted mine. Have now emailed O2 Complaint Review Service to see what they have to say..... Paul
  8. Appetite4

    XDA Stellar and O2 questions

    Apologies to site moderators for "double" posting but have just seen this related thread and hoped it might attract some help..... I have just obtained a sim for my Touch Cruise from O2. I allowed the Cruise to configure itself for O2. Although it says it is connecting to HSDPA and I am in a 'good' HSDPA coverage area according to O2's own coverage map I am only able to get 120kbps data transfers. (Using dslreports/mspeed). By comparison the same handset was achieving 500-600kbps with Tmob (and I was unhappy that Tmob seem unable to improve on that since I used to get over 1mb when I first had the contract on a Vario II). Calls to O2 have so far met with:- "we have no HSDPSA/3.5G network" "we do have the network but it must be congested in your area" (S London) "we do have the network but none of our sims are compatible with it yet" Does anyone with an Orbit 2 (or a Stellar for that matter) have any suggestions/advise on how to get HSDPA speeds out of O2? Thanks Paul.
  9. I have just obtained a sim for my Touch Cruise from O2. I allowed the Cruise to configure itself for O2. Although the handset says it is connecting to HSDPA and I am in a 'good' HSDPA coverage area according to O2's own coverage map I am only able to get 120kbps data transfers. (Using dslreports/mspeed). By comparison the same handset was achieving 500-600kbps with Tmob (and I was unhappy that Tmob seem unable to improve on that since I used to get over 1mb when I first had the contract on a Vario II). Calls to O2 have so far met with:- "we have no HSDPSA/3.5G network" "we do have the network but it must be congested in your area" (S London) "we do have the network but none of our sims are compatible with it yet" Does anyone with an Orbit 2 (or a Stellar for that matter) have any suggestions/advise on how to get HSDPA speeds out of O2? ...or a complaints phone number since they are only able to offer me a snail mail address. Thanks Paul.
  10. Appetite4

    O2 Orbit 2 Online to Order Now!

    I have just obtained a sim for my Touch Cruise from O2. I allowed the Cruise to configure itself for O2. Although it says it is connecting to HSDPA and I am in a 'good' HSDPA coverage area according to O2's own coverage map I am only able to get 120kbps data transfers. (Using dslreports/mspeed). By comparison the same handset was achieving 500-600kbps with Tmob (and I was unhappy that Tmob seem unable to improve on that since I used to get over 1mb when I first had the contract on a Vario II). Calls to O2 have so far met with:- "we have no HSDPSA/3.5G network" "we do have the network but it must be congested in your area" (S London) "we do have the network but none of our sims are compatible with it yet" Does anyone with an Orbit 2 (or a Stellar for that matter) have any suggestions/advise on how to get HSDPA speeds out of O2? ...or a complaints phone number since they are only able to offer me a snail mail address. Thanks Paul.
  11. Appetite4

    The best Contact App

    Lou - lovely looking app. I am probably going to wait for the Touch II but I did wonder if you were also using the keyboard input app that is on the same site? If so is it as good/easy as the demo video suggests? Thanks, Paul
  12. I have a Vario II and have noticed that overnight AS runs itself at some point. The device is not connected to a pc or charger, has no active data links (wifi, bluetooth etc all OFF) and has no applications running but when I turn it on in the morning AS is active. I have checked on both the PC's I sync with and there is no scheduling shown for AS so why does it still run? and is there any way to stop it? It's a minor irritant I know but it does seem to occasionally make the device hang so any ideas gratefully received. Thanks Paul.
  13. On my iMate SP5 I have an option to release my number to 'Only my contacts'. This is missing from the Vario 2 where caller ID is either 'on' or 'off' for all calls. Is this a network specific quirk of TMobile or does it also occur on Orange/Voda versions of the Hermes? I'm wondering if it might be possible to get this rather useful setting reinstated in a later Rom version and if so is it worth flagging to the network? Paul
  14. Appetite4

    How to hard reset the Hermes

    Doh! Should have RTFM. I was trying with the machine on. Sorry.
  15. Appetite4

    How to hard reset the Hermes

    I am trying to do this before sending my Vario2 back to T-mob under DSR. Apart from being very physically difficult to do it doesn't seem to work - all I am achieving is soft resets. Is there another way? Thanks Paul
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