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stoddy1980

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About stoddy1980

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  1. I had the issue resolved with Vodafone, we reached a mutual agreement. Thanks for everyones help :D
  2. I escalated my query to the call centre manager when I was liasing with them for the 1st time and I made no absolutely any progress whats so ever. Without seeing some sort of breakdown of costs things can't really move forward. Dr Who, I had my Nokia in use as a modem for a short period of time, but this was for a few hours at the most and this was just general browsing, definately nothing that would amount to 1.5GB of downloads in that short space of time, I would be chuffed at downloading that amount of data in a few hours from my fixed broadband connection! Again until I see a breakdown, I cannot move forward. Someone that was in a similar situation and had theirs resolved suggested to me that I email a complaint to the Vodafone CEO, Customer relations dept, Customer services and cc in, citizens advice, OFCOM, watchdog, trading standards and my local press, detailing everything that had happened. They advised me to put in there an offer of them moving me onto their USB dongle 3GB data plan at £15 a month to reach an amicable agreement. Thank you for your advice re the direct debit Phil, I will call my bank straight away. What are peoples views on this?
  3. I escalated my query to the call centre manager when I was liasing with them for the 1st time and I made no absolutely any progress whats so ever. Without seeing some sort of breakdown of costs things can't really move forward. Dr Who, I had my Nokia in use as a modem for a short period of time, but this was for a few hours at the most and this was just general browsing, definately nothing that would amount to 1.5GB of downloads in that short space of time, I would be chuffed at downloading that amount of data in a few hours from my fixed broadband connection! Again until I see a breakdown, I cannot move forward. Someone that was in a similar situation and had theirs resolved suggested to me that I email a complaint to the Vodafone CEO, Customer relations dept, Customer services and cc in, citizens advice, OFCOM, watchdog, trading standards and my local press, detailing everything that had happened. They advised me to put in there an offer of them moving me onto their USB dongle 3GB data plan at £15 a month to reach an amicable agreement. Thank you for your advice re the direct debit Phil, I will call my bank straight away. What are peoples views on this?
  4. Well I spoke with Vodafone this afternoon and requested a breakdown of charges. They advise that they cannot send me this over e-mail due to data protection, they also inform that they cannot run anything from their system to send to me via post as it has not been run on the billing cycle yet. It runs from 1st to end of month and bill is produced on approx 6th of each month. I cannot access internet billing as it needs to send a security code to my phone and this is barred... In addition they have changed the amount that they say I have used from when I originally spoke to them (I will not give out names here). Initially I was told id used approx 500MB now they are saying 1.5GB. They say this was run up within a 23 hour period... I have read various stories, (a gent that had 9k of charges and had it overturned and another gent who had 27k of charges who had his reduced to £35..... I had a read on the Voda site its interesting to find that if you go on the mobile broadband plan £15 for 3GB a month (double what I used for £15!!) if you exceed this limit you will be charged at £15 per GB.... Something else I noticed is that other operators have measures in place to warn you or stop you if you exceed the limit. Especially if you are a first time 'offender' I believe this should be normal and fair practice. All interesting points and probably could go on. This seems to be quite an issue at the moment. Im just rounding up all my info then I plan to seek professional advice.
  5. I have a N95 now, so Im assuming that on 3G, a few hundred megs is possible. What I cannot understand is that for browsing and downloading a few emails with no ridiculous size attachments how I came to this figure. Im annoyed that they have cut me off without any prior warning (I have a pregnant wife due in May) so not ideal and im annoyed that there were no measures in place to stop/warn me once I reached this 'cap'.
  6. Hiya all, I am a Vodafone user on 800min/500 text and £7.50 data bundle tariff and I have this month been hit with a bill for £2800 for data charges! They have cut off my line without notifying me whatsoever and they are demanding £1500 of it now. Even though I have paid all bills to date. They say that I racked up 500MB worth of data in under 12 hours last week, I dont see how this can be for this amount and also how this can be fair? Does anyone have any advice?! Thanks Stoddy
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