Had my handset nicked out of my check-in luggage by Iberia baggage handlers at Tenerife airport. It was flat and I had put it in my luggage along with my wallet, without realising.
Got to Gatwick, wallet was empty of cash (luckily cards still there) and my beloved Vario 2 gone.
One thing I must say that I am finding annoying is the difference between the way Orange and T Mobile handle insurance.
In the past when I was a Orange customer, I'd contact them and they sort it out. Nice.
With T Mobile your insurance goes through Phone Safe. It was fairly simple to lodge the claim, but when it came to replacing the handset their method is very annoying.
They email your closest high street store with your details and claim details, and you have to physically go there to get the handset.
Not too much of a pain, but I rarely shop on high streets being a online junkie, so I thought I might call the store first to make sure they had stock.
They did not. So they advised me to call other stores, as they could not tell me who would have stock and who wouldn't. After the 4th store I'd had enough of that so I called CS. They told me it was up to me to find someone who had stock, not their problem, they couldn't help me at all as its not up to them. This isn't what I wanted to hear!
The problem with the high street store is the sales people are generally only very basically clued up as to what they're selling. Sure they can fill out new contract paperwork but I'm yet to find anyone remotely clued up in PPC/WM devices in a retail outlet.
Apon further conversation with the Insurance company I was told I could go to the high street store and 'buy a sim'(!), and maybe they will have a loan phone I can use. This was over a week ago and I've not heard a thing from anyone at T Mobile at all.
Orange definently win in this department.