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Help! Mpx220 Dead After Firmware Upgrade


Guest dazzaling69
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Hi,

I have an MPX220, which is not a great phone, IMHO. I'm on O2, the phone is unlocked and has (had?) firmware 1.28. I attempted a firmware upgrade recently using the Motorola upgrade tool with the modified systeminfo.xml that fools the update wizard into thinking the phone is a US cingular phone. It downloaded all the files and set about flashing the latest official ROM 1.43.

The first time I tried it the upgrade tool reported DL FAIL: Firmware Stage ,0x04004 error and had to be cancelled. I disconnected the phone, put the battery back in and the phone booted up normally.

The second time I tried it exactly the same thing happened, except the phone refused to boot when the battery was put back in.

Obviously I've killed something in the firmware, but can anyone tell me how to get it back?

I imagine Motorola won't be excited about fixing it given that the damage was self-inflicted.

Dazza.

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get the Generic ROM 1.49, get the OFFLINE update utiltity and flash your phone again with that. <edited per forum rules>

Make sure you have all drivers installed correctly on your pc.

Edited by Paraklas
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Thanks Paraklas. Any idea where I get these files?

Have you seen this problem before? I can't even get the USB connection recognised so I'm a bit surprised that an offline update will work.

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I tried the generic upgrade and the tool can't even see the phone. It tells me the upgrade has failed and suggests I 're-upgrade' the phone or contact my phone provider.

Something is good and dead. Anyone have any other suggestions?

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check if your computer recognizes the phone as a wireless modem or something similar when you plug it without the battery under windows Device Manager

<{POST_SNAPBACK}>

OK. When the battery is out, it is found in modems in Device Manager as a Smartphone 2002 Wireless USB modem. If I unplug it it goes. If I plug it back in it's recognised. I hope that's good news!

When the battery is in I unplugged it and it disappeared from Device Manager, as you'd expect, but when I plugged it in again and it comes up with USB device not recognised in the system tray. Perhaps I could assign the driver manually?

I tried the firmware upgrade again with the battery out and the Device Manager showing the modem there but it failed again.

Can you suggest what to try next?

Darren.

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1. find another pc (if you can't, restart the one you have and use a different usb port)

2. Install the smartfon driver while phone is off (found in this forum somewhere)

3. remove battery - IMPORTANT

4. run the offline utility

5. select the firmware you want

6. plug the cable back and leave the phone in a steady place so that the cable stays still - you may get the error messages because the cable pins do not make good contact with the phone - IMPORTANT

7. follow the on screen instructions to upgrade.

During this process, the update utility requires you to Remove battery!! Also, take away any memory card you may have and the SIM card as well.

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Hi Paraklas.

Tried what you suggested and no joy. The step it gets stuck on is step 3 'Detecting Mobile Communication'. It tries that for a few seconds and then says Bad News! and tells me to try re-upgrading my phone.

It's obviously detecting the phone and installing the right driver but the upgrade tool doesn't work. I'm using upgrade software 1.85. I'm using the 1.49 ROM from there as well.

Is it completely fried?

Darren.

Edited by Pondrew
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I would say try a different pc, and make sure the USB cable makes GOOD contact with the phone - that problem is associated with bad connection between phone and pc in the physical layer.

before it starts "detecting mobile communication" grab the cable and hold it with some force on the phone and then proceed to that step.

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I would say try a different pc, and make sure the USB cable makes GOOD contact with the phone - that problem is associated with bad connection between phone and pc in the physical layer.

before it starts "detecting mobile communication" grab the cable and hold it with some force on the phone and then proceed to that step.

<{POST_SNAPBACK}>

Partial success. I managed to get generic upgrade 1.47 to complete by following the above. However, now the phone doesn't boot, nor does it get recognised by Windows.

The mystery deepens. Any advice?

Dazza.

PS. If my phone was originally locked, would that affect an upgrade? I bought it off a website with an O2 contract.

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  • 3 weeks later...

Any luck on this? My MPx220 is on Cingular, and stuck on ROM 1.30... Neither the online nor offline upgraders work. I'm using the correct drivers, and I can tether and Activesync just fine. When I do the offline upgrader, I get the exact same message as the original poster -- it sticks on "Detecting Mobile Communication", then gives me an error ("Bad News..."). When using the online upgrader, I get the exact same error message on the "Applying Updates" screen -- "DL Fail: Firmware stage ,0x4004".

I find it odd that the two of us are having the exact same problem. I've tried all four USB ports on my laptop (Dell I6000). I know the USB cable works since (again) I can activesync and tether just fine...

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Do you guys have the Yahoo toolbar installed on IE?

<{POST_SNAPBACK}>

Nope. I run vanilla IE and Firefox, no toolbars installed. I've emailed Moto about this several days ago, but haven't received a response yet ("respond within 24-hours" my butt)...

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