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HTC Warranty


Guest aldino
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Hey guys, just wondering if anyone with a Kaiser has had to go straight to HTC for any warranty purposes to get a replacement or whatever, and did you need any receipts/proof of purchases etc, or was it based solely on the IMEI number?

Thanks.

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One thing that springs to mind is that currently they must all still be under warranty as it's not been out a year....

I'm thinking of approaching them to see if I can get the HTC battery cover (which is not glossy/shiny/slidy/fingerprinty like the one supplied with the Vodafone branded handset).

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One thing that springs to mind is that currently they must all still be under warranty as it's not been out a year....

yep but im wondering if you need receipt or not, i tried phoning them up, 1st guy i spoke to said you dont, its all done by IMEI, then i called again as i forgot to ask if it matters if its network branded, got through to someone else, asked them the original question again, and they said you would most likely need a receipt as well lol !

so im ;)

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If yours is network branded I'd thought you'd be better off raising any issues (certainly initially) with whichever retail channel you purchased the handset through. Going straight to HTC may, I suspect, result in longer time without a handset than going through the network.

Certainly when my last HTC unit failed 16 months into an 18 month contract, T-Mobile simply sent out a new boxed replacement unit that was obviously on a shelf somewhere. Turnaround was less than a week iirc.

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If yours is network branded I'd thought you'd be better off raising any issues (certainly initially) with whichever retail channel you purchased the handset through. Going straight to HTC may, I suspect, result in longer time without a handset than going through the network.

Certainly when my last HTC unit failed 16 months into an 18 month contract, T-Mobile simply sent out a new boxed replacement unit that was obviously on a shelf somewhere. Turnaround was less than a week iirc.

i dont have 1 yet, im looking to get one 2nd hand, thats why im asking, to see if i def need to get one with receipt or not ;)

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It's all done via S/N (and IMEI)..

Your Serial Number will look something like HT740, with the 7 relating to 2007 and the 40 relating to week 40 = when the device was made.

If there is no POP, they will use this to determine warranty status. You get 15months post this date.

It's always best to go via your POP to resolve any issues with your handset, but HTC are willing and capable of servicing any handset (other than o2 who use ANovo) under manufacturers warranty.

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It's all done via S/N (and IMEI)..

Your Serial Number will look something like HT740, with the 7 relating to 2007 and the 40 relating to week 40 = when the device was made.

If there is no POP, they will use this to determine warranty status. You get 15months post this date.

It's always best to go via your POP to resolve any issues with your handset, but HTC are willing and capable of servicing any handset (other than o2 who use ANovo) under manufacturers warranty.

Good to know.

My handset is HTC branded but was a birthday present from the Missus.

I'm sure she will have the receipt somewhere but in case she loses it and my htc breaks (touch wood it is still very reliable!)

I can get it fixed.

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Normally how companied work, If the mobile is less than a year old you call the place you bought it from and return it to them under their warranty. After a year you still call your dealer and they will forard it to HTC for repair or replacement under the HTC warranty. If you live within the EU then you qualify for the europian extended warranty that states an electronic device should have a minimum life expectancy of upto 6 years. HTC have to abide by the Europian trade standards if the device was purchased within Europe. Although wiht my experience with this new law its touch and go with companies accepting it and they try to fight it tooth and claw, but if you stick with it you are within your rights to claim under the Europian trade standards. I may be wrong about the name but the details to how it works is correct

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thanks for the replies guys

decided in the end to just get it new from expansys, might be more exp, but wont have any probs like unlocked and un branding and warranty, unless anyone knows anywhere cheaper?

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thanks for the replies guys

decided in the end to just get it new from expansys, might be more exp, but wont have any probs like unlocked and un branding and warranty, unless anyone knows anywhere cheaper?

http://www.devicewire.co.uk

Its where i got mine form and they are extremely good with returns and warranty issues. they had a new TYTN II in the post 2 hours after they had recieved my faulty one. the whole process took less 2 and a half days from me posting it to them delivering it. I'll be getting my next mobile from them thats how impressed i was with their service ;)

http://www.devicewire.co.uk/HTC-TYTN-II Price: £436.98 (Incl. VAT)

http://www.expansys.com/p.aspx?partner=modaco&i=151713 Price: £449.95

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http://www.devicewire.co.uk

Its where i got mine form and they are extremely good with returns and warranty issues. they had a new TYTN II in the post 2 hours after they had recieved my faulty one. the whole process took less 2 and a half days from me posting it to them delivering it. I'll be getting my next mobile from them thats how impressed i was with their service ;)

http://www.devicewire.co.uk/HTC-TYTN-II Price: £436.98 (Incl. VAT)

http://www.expansys.com/p.aspx?partner=modaco&i=151713 Price: £449.95

interesting

I managed to find it even cheaper

http://www.mobilefun.co.uk/product/14359.htm Price: £424.95

http://www.handtec.co.uk/product.php?xProd=765 Price: £419.46

Ive never heard of any of these sites though so am a little wary about their reliability so havent ordered yet

Ill give expansys a call tomorrow and see if they can price match those prices, if not ill ask devicewire the same thing as you have recommended them :(

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interesting

I managed to find it even cheaper

http://www.mobilefun.co.uk/product/14359.htm Price: £424.95

http://www.handtec.co.uk/product.php?xProd=765 Price: £419.46

Ive never heard of any of these sites though so am a little wary about their reliability so havent ordered yet

Ill give expansys a call tomorrow and see if they can price match those prices, if not ill ask devicewire the same thing as you have recommended them ;)

tell them i recomended you and maybe they will give me a discount on my next mobile :(  heh

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interesting

I managed to find it even cheaper

http://www.mobilefun.co.uk/product/14359.htm Price: £424.95

http://www.handtec.co.uk/product.php?xProd=765 Price: £419.46

Ive never heard of any of these sites though so am a little wary about their reliability so havent ordered yet

Ill give expansys a call tomorrow and see if they can price match those prices, if not ill ask devicewire the same thing as you have recommended them ;)

I've used MobileFun a few times- originally for my new XDA IIi, and they have been excellent. They even honoured the prerelease 'estimated' cost of the IIi, which turned out to be rather lower than the actual release price; I had reserved one, but no contract had been entered into.

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right well

called expansys they dont price match for the tytn 2 - their loss !

called devicewire they dont have the tytn 2 in stock until Nov 23rd - pass!

called mobilefun - told them its £5 cheaper at handec, and also told them would need to be sent to a different address then my billing address. guy was very helpful, said would call me back at 4pm, to tell me if its possible to send to my university instead! and if i can have the £5 off the price!

all things going well should have it for £419 + del from mobilefun and get it tomorrow, just gota wait till 4pm now

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EU law states a minimum of two years; in the UK you can claim up to six years later. This article might be of interest: http://www.guardian.co.uk/money/2006/mar/2...s.howtocomplain

There's a lot of confusion over this, the article states:

A spokeswoman for the DTI says: "There is a common misunderstanding that the EU Directive requires a two-year guarantee to be given, but that is not the case. UK law in practice provides better protection for consumers than the two-year minimum required by the EU - consumers are able to pursue relevant claims for up to six years (five in Scotland)."

Note, this is not a 6 year guarantee - but simply that the consumer has 6 years to pursue claims for compensation through the courts. Doesn't mean they'll be sucessful - but that they have 6 years to sue.

In practice though, how many people would sue over a broken phone?

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well update...

mobilefun are very poor, do not ever deal with them!

never got the 4pm call back, called them at 4.30, said they would call back by 6pm, again didnt, called them this morning, and again said would call me back

i thought ok cant be bothered with them anymore - phoned up handtec as they have the lowest price, got their bank details, did bank transfer to them this morning, so they can send to any address, all done and dusted, phone coming tomorrow for £426.45 total ;)

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I'm not sure writing a retailer off totally for not going the extra mile you tried to force them into is entirely fair and balanced.

extra mile i tried to force them into?

Telling me they will call me at 4pm, then not calling. Calling them again at 4.30pm, telling me again i would be called back by 6pm so I can get the order tomorrow, not calling back again. Calling them again this morning to be once again told I would be called back is not acceptable in my book, definately didnt try at all to help me out, their loss not mine

I got mine from Hantec. No problems.

Matt.

glad to hear, cant wait to get mine ;)

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extra mile i tried to force them into?
You asked them to price match and deliver to an alternative address. Perhaps their understanding was that they would call you back *if* they could do both....? Some retailers just aren't very good at handling requests outside of their normal process. That doesn't mean that they should be avoided - their normal processes may well be excellent.

Either way, I hope you get your Kaiser on a good deal! :-)

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You asked them to price match and deliver to an alternative address. Perhaps their understanding was that they would call you back *if* they could do both....? Some retailers just aren't very good at handling requests outside of their normal process. That doesn't mean that they should be avoided - their normal processes may well be excellent.

Either way, I hope you get your Kaiser on a good deal! :-)

nope they said they would definately call me back...twice on that same day

aaanyway got it delivered just now from handtec ;) :( well done to them, this phone looks so good :D gona take a while to find out everything it does lol :)

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