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      Reminder - MoDaCo position on illegal content   07/30/15

      ILLEGAL CONTENT I'd like to just reaffirm MoDaCo's position regarding piracy and illegal content in the light of some recent questions / postings. Posts will be censored by myself or my moderation team if the contain or link to: Illegal / pirated / cracked software or sites that host such software Nintendo emulators / ROMs or sites hosting them (in light of Nintendo's legal stance) CUSTOM ROMS You may discuss and post links to custom device ROMs on MoDaCo, provided the following rules are adhered to: ROMs must not contain any illegal 3rd party software (this includes trial versions included without permission) ROMs must give full credit to the original author ISSUES If you have any issues with this policy, please contact PaulOBrien directly via PM.
    • PaulOBrien

      Reminder: Selling items on the forum directly is not allowed   07/30/15

      Please note that selling items on the forum directly is not allowed by the forum rules. There is a forum for eBay auctions whereby you can list the items on eBay and link to them there. This is the ONLY forum for this type of activity. You may also advertise links to the eBay forum in your signature. Please note that selling directly in contravention of these rules will result in a warning / suspension / ban.

Orange Failed SIM Card

2 posts in this topic

Yesterday my C550 started displaying "Invalid or missing SIM". Did the usual checks and confirmed the problem is definitely with the SIM - it is dead.

I thought my next step would be easy, ring Orange and explain the problem, wait a day for a new SIM, register it, away we go. Oh no, I forgot exactly how far downhill OCS has gone over the last few years.

I explained that I had proved my SIM was faulty and could they send a new one. Alas, it was not that easy, first he had to check for network faults in the area (I've never once called OCS and found the problem mightn't be due to "a faulty transmitter in my area"). The poor guy's system then stated he had to send the call to "Technical Support" who would get back to me (previous experience suggests they won't bother).

So today, just to make sure I hadn't been forgotten about, I called to check on progress of my case. Unsurprisingly, still waiting on Technical Support who should be able to look at it "some time this week".

I enquired as to what would have happened if rather than being faulty, my SIM had been lost or stolen. I was told a new one would be sent out straight away (possibly at a cost depending on insurance etc). I suggested that a situation where careless customers or those who are victims of crime receive better treatment than those whose equipment develops a fault is surely, absurd. No movement.

So I've currently got a useless handset (and paying line rental for a non-existant service which I'm pretty sure I'll not get back as "Orange Customer Services" really seem to have lost the ability to offer any kind of Service to Customers).

Anyone any ideas on what I can say to Orange to get them moving?


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I'd have said you were within rights to request some credit to cover the days you're without service...


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