Sergeant Pluck

Diamond touch screen failure

7 posts in this topic

Touch screen seems to have failed :D

No response from the screen at all. Phone is locked and cannot be unlocked without the touch screen, as far as I know.

Is my only option a hard reset?

Help appreciated.

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Touch screen seems to have failed :D

No response from the screen at all. Phone is locked and cannot be unlocked without the touch screen, as far as I know.

Is my only option a hard reset?

Help appreciated.

Have you tried to take the battery out andt put it back in again?

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Have you tried to take the battery out andt put it back in again?

Yes. I then put it on charge and now the screen is intermittently responding, slowly and jerkily, to touch some of the time, but not well enough to make the phone usable.

So does that mean it is a software / OS problem rather than the screen itself?

I guess there is not a lot else for it but to hard reset?

Could the above problem be related to dampness?

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Just to update this for information, I hard reset the device. This proceeds OK until the first screen comes up, the alignment page. It takes forever to come up, and a click on the first position has no effect until some minutes later when it moves to the second position. And so on... until the startup process freezes entirely still on the alignment screen.

It's a goner :D

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Sounds like a faulty device then, unlucky :D

Where did you get it from?

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Sounds like a faulty device then, unlucky :D

Where did you get it from?

expansys.

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expansys.

Warranty?

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