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OSD (Apparently) Dead - Any Help?

6 posts in this topic

Posted (edited)

So, yeah, my OSD died, which is kind of weird.

Basically, the background: I have never rooted, never gone onto any of the xolo roms and the only thing that I have ever really done in terms of modifying it is to update it to Android 4.0 by the official orange route. Essentially I was playing a game on it (I'm not ashamed to say that it was the new My Little Pony: Friedship is Magic game), I try to get back to the home screen and all of a sudden the screen just goes totally black on me. And now it won't respond, at all, to anything I do. Previously when it has done similar things, I've held the power button in for 8-10 seconds and it's rebooted. Trouble is that isn't working, which kind of leaves me a bit stuck really. On any of my previous phones I would have done a battery pull, but, er, yeah. Any ideas, beyond leaving it overnight and seeing if it comes back to life?

Edit: Just to avoid the obvious question, yes it did have charge in it. I'd just taken it off after having charged it for a few hours and it claiming to be up to 99/100%

Edit 2: And yes, I have tried turning it off and on again.

Edited by iam_smithers
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Posted

Take it to an EE store. They will be able to do some in-store diagnostics and swap the phone in-store if it's less than 6 months old. As long as you have the receipt then you are legally entitled to a straight swap.

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Posted (edited)

Will a printout of the order confirmation (I bought it online) count as a reciept? I'm at uni right now and my home is a very long couple of train ride away and I didn't the box or anything else along with me.

Edit: Would they be able to extract all the stuff off it. It's just I have loads of things I'd rather not loose.

Edited by iam_smithers
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Posted

My little pony in uni... Lol

Btw, this should be in the Q&A part the forum

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Posted

Oh sorry. I'm not used to this forum having different sections.

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Posted

Nope. If the phone has died then there is no way to restore the data. The phone will be swapped over and even if it's sent for repair they will just swap the internal circuit board.

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