• Announcements

    • PaulOBrien

      Reminder - MoDaCo position on illegal content   07/30/15

      ILLEGAL CONTENT I'd like to just reaffirm MoDaCo's position regarding piracy and illegal content in the light of some recent questions / postings. Posts will be censored by myself or my moderation team if the contain or link to: Illegal / pirated / cracked software or sites that host such software Nintendo emulators / ROMs or sites hosting them (in light of Nintendo's legal stance) CUSTOM ROMS You may discuss and post links to custom device ROMs on MoDaCo, provided the following rules are adhered to: ROMs must not contain any illegal 3rd party software (this includes trial versions included without permission) ROMs must give full credit to the original author ISSUES If you have any issues with this policy, please contact PaulOBrien directly via PM.
    • PaulOBrien

      Reminder: Selling items on the forum directly is not allowed   07/30/15

      Please note that selling items on the forum directly is not allowed by the forum rules. There is a forum for eBay auctions whereby you can list the items on eBay and link to them there. This is the ONLY forum for this type of activity. You may also advertise links to the eBay forum in your signature. Please note that selling directly in contravention of these rules will result in a warning / suspension / ban.
Sign in to follow this  
Followers 0

Users slam smartphone customer support

1 post in this topic

Growing demand let down by 'awful' customer service...

UK consumers are increasingly interested in using the sophisticated services offered by next-generation smartphones, according to a survey by mobile data provider Intuwave.

But the survey of 501 mobile users also found that the mobile phone industry is not taking advantage of this, and is failing users because of poor customer service.

The survey, which focused on the potential of smartphones, revealed that 31 per cent of those surveyed are interested in receiving email via their handsets as opposed to 30 per cent via a laptop computer.

This is seen as significant considering the poor interest in similar services offered by early Wap phones.

Demand is also growing for a variety of mobile data services such as finding a local taxi firm. Photo messaging is also increasingly popular, with 44 per cent wanting to make more use of this service.

But what is less positive is the quality of customer support provided to mobile users today. Two-thirds of people wanting help with the increasingly sophisticated offerings consider their operator's service to be 'awful'.

Andrew Wyatt, vice president of strategic marketing at Intuwave, said in a statement: "Improving the quality of customer support while minimising costs is the biggest single challenge facing network operators."

Source: VNUnet.com


Share this post

Link to post
Share on other sites
Sign in to follow this  
Followers 0

MoDaCo is part of the MoDaCo.network, © Paul O'Brien 2002-2016. MoDaCo uses IntelliTxt technology.