Guest jbrare Posted June 10, 2004 Report Share Posted June 10, 2004 Hello people, Would anyone rush out and buy this new C500, even though you know how HTC/Orange/Microsoft are about addressing faults on the handsets? All three versions of the SPV (Canary, Tanager and Voyager) all have/had quite serious faults that were never really resolved. This is a serious question not a dig, I love the smartphone range but am a bit p****d off at the level of knowledge from CS and availability of updates once problems arise. Any comments?? Cheers JB Link to comment Share on other sites More sharing options...
Guest Palindrome Posted June 10, 2004 Report Share Posted June 10, 2004 I certainly wouldn't rush out and get one. I normally would wait for a few months so I can get a broader idea of what the phone is like. Link to comment Share on other sites More sharing options...
Guest Disco Stu Posted June 10, 2004 Report Share Posted June 10, 2004 My upgrade's not due till the end of the year, so I'll be waiting for the dust to settle too. My thoughts now are to get my first Moto, either the MPx or MPx220. Link to comment Share on other sites More sharing options...
Guest drblow Posted June 10, 2004 Report Share Posted June 10, 2004 Personally I'll be trying the moto mpx220. You couldn't get me to buy another HTC device - they have proven with the e200 that they are simply inadequate. Link to comment Share on other sites More sharing options...
Guest ferryrich Posted June 10, 2004 Report Share Posted June 10, 2004 No chance. One of the reasons I bought and still like my original SPV is that its nice and sparkly metal!! It still looks a hell of a lot better than most other phones available even today. You look at the devices that Nokia have brought out since the SPV and they have all aged terribly, yet the spv still has the looks. I'm not going to go out and spend cash on something that looks worse than what I have now for a few new features when there's new things coming later this year(we're told) that look the part AND have the features. Those moto specs are better than the C500 too. They are going to be more expensive, yes, I just would rather have something that I didn't want to replace again 6 months before the next upgrade is due. Link to comment Share on other sites More sharing options...
Guest Jasonkruys Posted June 10, 2004 Report Share Posted June 10, 2004 I echo DrBlows remarks. They have had three chances to get it right, with plenty of feedback from the customer, and have failed. Each release seems to have been rushed out and cobbled together with no real thought, I won't be fooled again. Gonna try my first moto (mpx220) as my contract has just run out. Link to comment Share on other sites More sharing options...
Guest lutzh Posted June 10, 2004 Report Share Posted June 10, 2004 no way, definitly a no go for me. htc can send one to me (the way beta tests are handled elsewhere), but i will not give money for it this time. @motorola: we are waiting. cheers, lutz Link to comment Share on other sites More sharing options...
Guest londonlad Posted June 10, 2004 Report Share Posted June 10, 2004 thats right moto, apparently we are ALL wating... Link to comment Share on other sites More sharing options...
Guest beersoft Posted June 10, 2004 Report Share Posted June 10, 2004 i would wait for the moto220 but if the big O want to give me a C500 for free :D i wouldn't say no for me to pay for a c500 it would have to be a lot better than the motos and a lot better than the other phones they have released for me to part with any of my hard earned cash later Owen Link to comment Share on other sites More sharing options...
Guest drblow Posted June 10, 2004 Report Share Posted June 10, 2004 See, the thing I find strange is that in todays mobile phone world, the key phrase or buzz word is 'churn' - meaning customers moving from one network operator to another. There are much better deals available for new customers than there ever are for existing customers, so the whole idea of creating customer loyalty seems to have gone out the window. Once you join a network, essentially they have you for at least the 12 month period of your contract, and the network companies would appear to then think that it's fine just to leave you with a phone that don't work & then just go about ignoring your complaints. HTC & Orange have had 3 chances to get the SPV format right, & unfortunately the last incarnation (the e200) was by far the worst yet. Now to my mind, this can only logically lead to a small no. of conclusions ... 1) HTC & Orange are totally incompetent at designing, building & testing a mobile device 2) The 3 companies involved (MS, HTC, & O) are incapable of communicating with each other about the bugs in the devices 3) They just don't give a toss Personally, I favour the last option!! It's too hard to believe that a company in the year 2004, dealing with an MS backed product, can make something that falls so far below acceptable standards. That leads me to believe that HTC/Orange are aware of the problems with the device, they just figure that most people, once they are hooked into a 12 month contract, will just continue to use the phone until their contract is up, and then they'll want the flashy new device thats available. I think the problem with smartphones has been the total lack of competition - if you want a windows mobile phone, there is only 1 company that you can go to! I think this has led to complacency. As for this forum, while we may well be one of (if not the) biggest smartphone communities, Orange just don't seem to take any notice of our comments about the devices. I find it impossible to believe that they are unaware of the issues, so you can only assume that they just don't care! Here's hoping that motorola have noticed the dissatisfaction amongst smartphone users, and will take advantage of what I think is a market jus waiting to be taped into by the right company, with the right device, and the right support network. I reckon the SPV is destined to become one of those products that seemed great when it came out, but ultimately was let down by a lack of commitment from the company behind it. Link to comment Share on other sites More sharing options...
Guest jbrare Posted June 10, 2004 Report Share Posted June 10, 2004 Well put and well said. I think that sums up how we all feal. Cheers JB Link to comment Share on other sites More sharing options...
Guest Dr Who Posted June 10, 2004 Report Share Posted June 10, 2004 Errrmmm, I might 'buy' it. I am due an upgrade soon and I am thinking I might go down the C500 route. I am not entirely convinced about smartphones and personally I can't imagine anyone using ANY of the HTC phones released so far for business - those of you that do, you are very brave and resilient. You can't voicedial, you can't trust the thing to turn on, not turn off, not crash and lose your data and you are lucky if the battery makes it through the day. To be honest I think they are a nice toy. Lets face it, most people here are people who are attracted by new technology and like to 'play', hence all the software bells and whistles and the games. The only good thing to come out of the smartphone for me is true HTML browsing. If the Nokia 6230 offered me that I would upgrade immediately. Since I am stuck with Smartphone I think I will choose one that is more phone sized rather than the larger MPX100 (I can't stand clamshell phones - remind me of the 3 network). So I may well be an early adopter of the C500 but only if they give it to me for free, or nearly free. Sounds like I might be on my own on this one............ Link to comment Share on other sites More sharing options...
Guest drblow Posted June 10, 2004 Report Share Posted June 10, 2004 i think you may be! surely tho, if its functionality & reliability that concern you most, could you not deal with clamshell design? afterall, the C500 may look nice, but its bound to perform like a lame dog! or perhaps the final cruel irony will be that the new moto will be a bug ridden pig & the C500 will work flawlessly! Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest Monolithix [MVP] Posted June 10, 2004 Report Share Posted June 10, 2004 I was set on the MPx100 until i saw the size of the C500. I'm pretty sure the moto will be the better performer and build quality, but the C500 is almost too temptingly small! Link to comment Share on other sites More sharing options...
Guest chucky.egg Posted June 10, 2004 Report Share Posted June 10, 2004 We were talking about this in the pub the other day (how sad does that sound?) Everyone seems to be saying "wait a few months and see what the user reviews are like", but there won't be any user reviews because everyone is waiting for somebody else to risk their money first! I love the size of the C500, but I wont buy another HTC MS Smartphone until I know it's fairly bug-free. As for "churn" and customer service generally - the only solution I can come up with is to sign new contracts each year to get the best deals. I fully intend to port my number to Vodafone next year if O don't offer me the same tariffs that they offer newbies. I wrote and told them exactly that and asked for an old subscription to be terminated to signal that I was serious.... they just said "bye then" :shock: Link to comment Share on other sites More sharing options...
Guest zeta101 Posted June 10, 2004 Report Share Posted June 10, 2004 chris, there will always be early adopters who buy things first, so we will get plenty of 'proper' reviews from people, hopefully from peopel on here who we can trust. I have to admit the size of the c500 is tempting too, but id very much rather have a bulkier mpx220 that has better features/build quality/reliability. But maybe HTC finally decided to listen this time and the c500 will finally be a decent phone, i mean they have had plenty of feedback from the past 'spv betas' and now they have some proper competition from moto so they cant just get away with shoody phones. I'll be waiting for the reviews before i make my move, probably gonna be the 220 though, unless the c500 is much cheaper and has ***excellent*** reviews. Link to comment Share on other sites More sharing options...
Guest scott2eyes Posted June 10, 2004 Report Share Posted June 10, 2004 Well, I think I'm going to stick with a Smartphone, but from what I've heard about the various SPV's- no, I don't think i'd trust HTC. On the other hand, I've got no need for bluetooth or camera and don't particularly want to fork out for a Mini-SD card and throw my existing SD and MMC cards out the window, so the MPx220 isn't particularly grabbing me. And much as I like the big MPX, I prefer my phones to look like phones... I think I'm going to wait to see what else is going on in December when my 12 months is up. Link to comment Share on other sites More sharing options...
Guest midnight Posted June 10, 2004 Report Share Posted June 10, 2004 why are people going on about HTC bugs all the time? the keypad bug in the MPx200 is bigger than any bug on the SPV series, at least their's where software related (and so fixable), the MPx200 bug is hardware and a complete nightmare to work around when making games (we crack the 5 way e200 then mpx200 still decides it doesnt want to work on down-left). I've never had an E200 admittedly, but I do have an original SPV and an E100 and both are cracking phones, no complaints. Lots of the complaints are directed at O, but the chances are if you buy a Smartphone in the UK you'll be buying from O anyway, whether its an HTC or a Moto Link to comment Share on other sites More sharing options...
Guest Pondrew Posted June 10, 2004 Report Share Posted June 10, 2004 Sounds like I might be on my own on this one............ You're not alone mate as some of the other posts (Mono for example) have stated. I'm now torn as I'd got my eye on the MPX100 until it became apparent the HUGE difference in size between it and C500. People already WOW at the SPV's capabilities so this will blow people away! So the styling isn't all that. Who was it who said the spec on this sucks compared to the Motorola's? Cos you're obviously not listening - it's already been stated that the processors are much the same. I haven't checked out the specs on msmobilenews yet but understand they're comparable. And I was thinking exactly the same as Midnight with regard how the MPX200 faults have been totally disregarded, especially the fact that they are build quality/hardware faults as opposed to software/firmware which can be tweaked/fixed. Link to comment Share on other sites More sharing options...
Guest Jakob Posted June 10, 2004 Report Share Posted June 10, 2004 I totally agree Midnight.. I bought the first SPV the date of release in DK in nov2002 i think.. Compared to anything seen before it was (and still is) a fantastic phone.. Bugs? Yes - a few.. But who cares? I´m sure MPX100 and Sagem S-7 will have a few also. A clamshell is definately not the design for me, so its going to be MPX100 or C500 or S7 MPX100: Size: 114 x 50 x 22mm Weight: 130 g Standby: Up to 200 hours Talk time : Up to 7½ hours C500: Size: 108 x 46 x 16mm Weight: 100g Standby : Up to 96 hours Talk Time: Up to 8 hours The c500 is much smaller - but I don´t know whos the most realistic about the standby time of the phones, but there´s a huge difference (which would point me towards the MPX100..) But I think I´m going for the C500... maybe... /Jakob Link to comment Share on other sites More sharing options...
Guest drblow Posted June 10, 2004 Report Share Posted June 10, 2004 Look - thats not on. Midnight - you don't have an e200, so how can you profess to know anything about using one on a daily basis? I do. I have had 8 replacements due to unfixable bugs that prevent me from using my phone to its normal functional level every day - several times a day in fact. If you have no experience of this, you have no right to tell anybody else that they are complaining too much. The keypad thing in the mpx200 may be a bigger deal to you, and thats fine, but I don't see anybody else telling you to stop whining when you mention it. The fact is that the entire SPV range has been bug ridden. Jakob - if you see the problems with the e200 as minor then good luck to you. Maybe you aren't as heavy a user as some others, but again, that doesn't mean that anybody esle is just complaining for the sake of it. I know I'm the world's worst for giving off about HTC/Orange, but I don't feel that I am in any way being unfair or unreasonable, and at the end of the day, if there were no bugs in the devices, I wouldn't have anything to complain about. I'm just sick of hearing people dismiss the problems with the SPVs as being 'oh its just a few bugs' or 'who cares ...' - I do!! :evil: I've spent alot of time, effort and money on my smartphone. I love it to bits, and I love playing with it, but that in no way means I am wrong to complain about it not working, and in any other industry and in any other situation, people would justifiably complain about a product that, in its 3rd incarnation, still doesn't do what it says it will do. After being part of a community that talks about them every day, I think anybody would do the same. Thank you & good night. Link to comment Share on other sites More sharing options...
Guest midnight Posted June 11, 2004 Report Share Posted June 11, 2004 hmm, I really seem to have hit a bit of a nerve there No, i dont have an e200, but i do own 2 HTC phones (actually, i had 2 original SPV's, knelt on one and cracked the screen, other than that, nothing wrong with it) and they are BY FAR the best phones i've ever owned, and no, i dont have any problems with them at all. So I can profess to know anything about using a 'HTC' phone on a daily basis. Yes, the battery doesnt last long, but i knew that before getting them so I dont see that as a bug of any kind. And I have used an E200 quite extensively recently and to be honest loved the thing (nice and responsive), but too late to warrant purchasing one with the new phones due. What i was getting at is that everyone slates HTC but not a word is mentioned about the Motorola bugs (keypad is a disgrace and unfixable, jMMS bugs badly, any more than say 50 contacts and caller id bugs out and many other bugs and niggles), or what about the i600? or even the Mitacs? and I wont even mention the Compal developer phone (who are making the MPx and the MPx100 by the way) All i'm saying is be fair, none of us have tried out the new phones yet, so how do we know if they are any good or not. I just can't see how anyone can judge the C500 yet. Yes, the new phones 'may' be full of bugs, until we try them out how do we know? (and that goes for any manufacturers not just HTC). Link to comment Share on other sites More sharing options...
Guest Jakob Posted June 11, 2004 Report Share Posted June 11, 2004 The problem is that all phones have bugs.. I've tested the Nokia 6230 and it is totally unuseable with the present software. I would feel like a complete idiot if i had payed so much for a Nokia 6600 with screen quality that sucks. SonyEricssons tends to fall apart in my hands. The problem is that no phones are bugfree. And as long as the phones with bugs are much better than everything else on the market - then you have to live with it. jakob posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest Dr Who Posted June 11, 2004 Report Share Posted June 11, 2004 The problem is that all phones have bugs.. I've tested the Nokia 6230 and it is totally unuseable with the present software. Hi Jakob, A bit offtopic but I was thinking about getting this phone for the missus when I upgrade to my C500 (or MPx100 or........). The phone will be on Orange. Does the carrier make any difference or is this phone a turkey? In what way is the sotfware unuseable? It LOOKS nice and if it had full HTML would be where my money was headed. Should I get the lady a C500 as well? I fear this choice as she can get a bit frustrated with technology when it doesn't work first time EVERY time, which as we all know the HTC phones SO FAR don't necessarily fall into this category. Peace Who? Link to comment Share on other sites More sharing options...
Guest beersoft Posted June 11, 2004 Report Share Posted June 11, 2004 The reasons my first choice would be a moto over the new htc phone are after having all (except the dev phone) the moto200 had the least amounts of hard resets due to it 'just going wrong', hard resets due to me breaking the reg or making an app that doesn't behave isn't the phones fault. the things that put me off the htc phones are physical problems, the dust under the screen, dead pixels (i know its a minor problem but i have had 2 phones with DP's), the battery life which we all know is one of my pet peeves but i can just about go a day without moaning about it, and my current favorite E200 bugs are the magic that is the sd card vanishing/eat your battery bug, and the requirement for bat hearing to use it but just to be fair, the keypad conflicts on the mpx200 suck bigtime as well as long as the C500 doesn't have the sd card bug its going to be a great phone, and i might even forgive them about the silly buttom layout, if it has the SD bug, it will be a nightmare. but thats all hardware based problems software wise the only outstanding problem that annoys me on a day to day basis is the rubbish imap (imap shouldn't delete, it should flag deleted and not show it). before i forget "MY SMARTPHONES ROCK!" the last phone i had that needed a "firmware" update to make it work was my trusty 7110 which died a horrible death in a nokia service center, and the replacement was as bad later Owen Link to comment Share on other sites More sharing options...
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