Moto Q is here...but won't synch!

[Guest drataxlaw]

So - I'm an early adopter...unusual for a Yank eh? I just bought a Motorola Q from Verizon. Please give me some insight how to synch this device using Exchange. I followed the directions completely. The synch process doesn't work. Verizon customer support was totally not helpful. Their tech guy said I was their first tech support call on the Q, and they didn't even have an actual production Q to play with plus their paperwork was based on prototypes. He referred me to Motorola tech support who also had no clue and said it was a Microsoft problem He suggested I call 1-800-Microsoft...as if that were even possible. I've looked at several MSDN blogs and other people seem to have the same problem. Verizon announced the Q with great fanfare and said it was Verizon's mission to deploy as many Q's as Razr's...one would think they would have done a better job of beta testing some production units, training their customer support people and at least have production models on hand. Go figure!

[Guest pavankp]

Please give me some insight how to synch this device using Exchange. I followed the directions completely. The synch process doesn't work.

I gather that you are trying to sync with an Exchange server. But did you try to set up ActiveSync with your PC? How did that go?

[Guest awarner (MVP)]

The Motorola web site has a guide specifically for the Q see if this helps.

http://direct.motorola.com/ENS/q-email-set...productid=30419

[Guest Paul (MVP)]

What's the problem exactly?

We'll try to help, else I have some contacts at Moto :)

P

[Guest]

This may or may not help, but here goes. I had the active sync problem with my moto Q. I disabled my XP firewall, followed motorola site's instructions to the T and still no...

Then I discovered that I had a trend micro "personal firewall" also.

If you are running an antivirus solution with a personal firewall this may very well be your problem. Now my sync works every time.

Good Luck

So - I'm an early adopter...unusual for a Yank eh? I just bought a Motorola Q from Verizon. Please give me some insight how to synch this device using Exchange. I followed the directions completely. The synch process doesn't work. Verizon customer support was totally not helpful. Their tech guy said I was their first tech support call on the Q, and they didn't even have an actual production Q to play with plus their paperwork was based on prototypes. He referred me to Motorola tech support who also had no clue and said it was a Microsoft problem He suggested I call 1-800-Microsoft...as if that were even possible. I've looked at several MSDN blogs and other people seem to have the same problem. Verizon announced the Q with great fanfare and said it was Verizon's mission to deploy as many Q's as Razr's...one would think they would have done a better job of beta testing some production units, training their customer support people and at least have production models on hand. Go figure!