a month or so ago I called orange about my SPV C600 and the fact that the joystick was so knackered i couldn't use the phone anymore... They went through there "are you stupid" questions, like have you dropped it, have you tried taking the battery off, have you thrown it into the nearest erupting volcano etc, until they finally said "Okay then , we can send you out a new phone, it will be with you tomorrow, just remove the battery bla bla bla."
New phone arrives on time as expected and is swapped. The new phone proceeds to freeze up at every given opportunity, including during phone calls. Also when frozen calls will just ring out and not even go to my answer phone (found this out by ringing it when frozen from my home phone) So I'm back on the phone to orange.
I tell them what happened and the guy i speak to asks me the same stupid questions as before, until he goes... "okay we can send you out a new phone this evening" Great i thought so he starts arranging it, then casusally slips into conversation that i will be charged a £15 admin fee. I paid this the first time they changed it and had no issue with it then, however i this occasion i explained that since the phone is having to be changed because you sent me a duff one and that I had already paid a £15 admin fee for Orange to fix my problem, but all they had done was exchange one problem for another i would not be prepared to pay it again. "Oh okay" he says, "I'll just have go through that again..."
that was when i was mysteriously cut off...
Back on the phone talking to a woman this time who starts from the begining and asks me all the same dumb questions again but this time arrives at a different answer "okay what i'm going to have to do is forward your details to our technical support line and get back to you in the next few days" So I ask her why she is going to have to go to technical support when the other guy was going to send me out a new phone. she checks and says its because the first guy and put it down as i had a broken keypad (despite the fact when i intially spoke to her she said there was no record of the other guys having spoken to my on my account.) I play my face a little and tie up this woman in metaphorical knots but realise i am not getting anywhere and resign myself to waiting for technical support.
two days later i get a call back from the above woman who rather smugly tries to tell me my phone is freezing because i have installed too many programmes onto it and that i should just delete some and it will work fine. she almost about to hang up on me when i point out that the phone has had nothing installed onto it, has no text messages saved on it and nothing that wasn't on there when the phone first arrived. and all that was irrevelent anyway since it had been freezing from the first day they sent tit to me. "Oh okay" she says "I didn't put that on the emil to technical support the first time... i'll add that on and send it back to them and get back in touch with you in a couple of days. Why she didn't put that on the message to technical support in the first place when i clearly told it her the first time around i do not know.
It's been at least two week now and i've heard nothing. I know i should phone them up and chase them but I live a very busy life and work some really unsocialble shift rotas and i just don't have the time and energy to devote a morning to sitting on he phone to orange.... that is at least not until today.
and thats just my gripe with Orange mobile... I have another with Orange broadband which im still fuming about.