Guest brykins Posted January 15, 2006 Report Share Posted January 15, 2006 Just a quick word of warning to those taking up Web'n'Walk with T-Mobile. If you do it online you qualify for the ?2 per month discount for self service (so ?13/?28 per month instead of ?15/?30) but for that you lose access to the normal customer service number and will be charged 50p per minute (max ?5) for calls to CS from your mobile. Just make sure you call from a landline instead! Link to comment Share on other sites More sharing options...
Guest James Posted January 16, 2006 Report Share Posted January 16, 2006 Its a bit of a nightmare aint it! :) I was informed T-Mobile in my welcome letter.... lucky! :D Link to comment Share on other sites More sharing options...
Guest brykins Posted January 16, 2006 Report Share Posted January 16, 2006 Its a bit of a nightmare aint it! :) I was informed T-Mobile in my welcome letter.... lucky! :D Well - I've not yet had to call them. I did want the GPRS settings but happened to be walking through town so dropped into the T-Mobile shop and the guy there wrote them down for me. I did notice the 50p/minute mentioned at the signup online, so I was aware of it before I received the welcome pack. Link to comment Share on other sites More sharing options...
Guest James Posted January 16, 2006 Report Share Posted January 16, 2006 me neither, and not expecting to either at that price :) but thats what work phones are for right.. :D Link to comment Share on other sites More sharing options...
Guest tasman Posted February 11, 2006 Report Share Posted February 11, 2006 and don't even think about using the e-mail facility. Due to the popularity of this service, we're receiving high volumes of emails at the moment. We will do our best to reply to your enquiry within 5 days, but if your enquiry is more in-depth we'll reply within 7 days. 5 days is optimistic from my experience. :) Link to comment Share on other sites More sharing options...
Guest nforsans Posted February 11, 2006 Report Share Posted February 11, 2006 why would you want to call customer services? TMobile works fine, you can do everything you want on their website including subscribing to bundles and managing your account - free itemised billing and detailed GPRS consumption. I jumped to TMobile from orange having been with Voda and O2 before, and I must say I am impressed. Orange is sh**t in comparison, and Voda never gets its acts together. I did have to call CS when I started my contract (2 calls = ?3 or ?4) - typical when you move to a new operator and you're not quite sure how things work there- but i don't expect to call them in the next 9 months, so a great way to save ?2 a month. Link to comment Share on other sites More sharing options...
Guest nforsans Posted February 12, 2006 Report Share Posted February 12, 2006 I am very impressed by the online facilities T-Mob offer... haven't needed to call them yet. Having said that, I invariably know more than the bod on the end of the phone when I do phone up sure - but same applies at any UK mobile operator! No-one impressed me by the quality of their CS staff - is the way forward to get rid of human beings at the other end of the line and do things your own way on their website? !! Link to comment Share on other sites More sharing options...
Guest James Posted February 22, 2006 Report Share Posted February 22, 2006 Have not been able to get it to work yet... at least properly anyway, and i always get this rather than the 'Manage Account' button..... simple.zip ' date='Feb 11 2006, 20:08' post='495']I am very impressed by the online facilities T-Mob offer... haven't needed to call them yet. Having said that, I invariably know more than the bod on the end of the phone when I do phone up :) P Link to comment Share on other sites More sharing options...
Guest fleabag Posted April 2, 2006 Report Share Posted April 2, 2006 My only complaint with My T-Mobile is that my sessions will die periodically for no reason meaning finding your place again. A little tip... Dial 0845 412 5000 from your handset. Customer services at 10p/m instead of 50p/m. :) Link to comment Share on other sites More sharing options...
Guest sporkguy Posted April 3, 2006 Report Share Posted April 3, 2006 My only complaint with My T-Mobile is that my sessions will die periodically for no reason meaning finding your place again. A little tip... Dial 0845 412 5000 from your handset. Customer services at 10p/m instead of 50p/m. :) Top tip! thanks a lot for that, will save me an arm and a leg! Link to comment Share on other sites More sharing options...
Guest James Posted April 3, 2006 Report Share Posted April 3, 2006 or as i did today...... from you account section click on 'Contact us' then they phoned me in about 5 mins!!!!!! Link to comment Share on other sites More sharing options...
Guest smiler Posted April 24, 2006 Report Share Posted April 24, 2006 I had to make three or four very long calls to t-mobile after they messed up my tariff. Can i take it that the calls WONT come out of my allowance then? Rgds jon Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now