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#61
sporkguy

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i have just purchased a n80 on orange and after reading all the neg reports i am havin second thoughts. if i'm right i have a 14 day cooling off period, where i can return the phone. my only worry is will i get a full refund, ie i paid ?50 for the phone , and i also got ?100 credit back by handing in my 6680. will i get my 6680 back.....can anyone please help with this as i only have a few days left till my 14 days runs out..

cheers

stuart

hi stuart. you are completely correct in thinking you have a 14 cooloff period, but only in the case that you took the n80 from orange on a brand new connection. if it was an upgrade however, there is a 'no 14day money back' policy in place on all orange upgrades, be they contract or pay as you go. you will notice on your upgrade or new connection paperwork as to whether the salesperson has specified it, or it may be in the small print. hopefully it'll work out for you smile.gif out of curiosity, what do you dislike about the n80? i played with one the other day and i like it a lot more than my bother's 6680.
cheers, sporky (lying in bed with a hangover)

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#62
rocks

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hi stuart. you are completely correct in thinking you have a 14 cooloff period, but only in the case that you took the n80 from orange on a brand new connection. if it was an upgrade however, there is a 'no 14day money back' policy in place on all orange upgrades, be they contract or pay as you go. you will notice on your upgrade or new connection paperwork as to whether the salesperson has specified it, or it may be in the small print. hopefully it'll work out for you smile.gif out of curiosity, what do you dislike about the n80? i played with one the other day and i like it a lot more than my bother's 6680.
cheers, sporky (lying in bed with a hangover)


hi sporky, thanks for the reply.there is nothing wrong with the phone, well apart from a slightly loose slide, and the more annoying error about low memory, when taking some pics, even though i have a 512 meg card. i think the p[hone is great in all other areas. the reason i was havin second thoughts was about being with orange, based on all the neg feedback they are getting on here. was thinking would i be any better getting the n80 with vodafone. could tell me where i would stand about my trade in phone with orange if i cancell my new contract..
cheers

stu

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#63
sporkguy

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hi sporky, thanks for the reply.there is nothing wrong with the phone, well apart from a slightly loose slide, and the more annoying error about low memory, when taking some pics, even though i have a 512 meg card. i think the p[hone is great in all other areas. the reason i was havin second thoughts was about being with orange, based on all the neg feedback they are getting on here. was thinking would i be any better getting the n80 with vodafone. could tell me where i would stand about my trade in phone with orange if i cancell my new contract..
cheers

stu

You can get your Buyback phone returned to you from the Orange store you got it from if you go through the 14 day return procedure with them. If a phone trainer who doesnt know what s/he's doing says you can't have it back - ask for the manager, as you CAN have your handset returned (they're only collected once a month, and even then you can request the handset be returned as they are tracked by IMEI).

I wouldn't recommend Vodafone myself, as people I've known have never had good experiences with them. Mind you, they are renowed for being quite unpopular here in the midlands. Perhaps in your area they are a bit better with coverage etc?
I personally would say have a look at Tmobile for size. They may not be getting the N80, but then if you're having issues with it, look at something else. The MDA Vario is a cracking handset, and not too large either.. then there are other great phones like the 6280, N70 etc that Tmobile carry.
They're allegedly having a handset refresh next month, so if I was in your shoes, I'd cancel the Orange contract, have a good look through the competition like o2 and tmobile, and then wait for June to roll around (not long now!).

You can't go far wrong by leaving Orange :)

Hope that helps Stu.

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#64
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I have been an orange customer now since '99, Recently have set up a limited company, just to keep it easy it hgouht i would phone BCS and ask abot moving my personal account to a Ltd company acc, what a joke...

Yes it's possible, but she couldn't tell me what talkplans were available, or whether i could keep my premier 600 plan, she couldnt' tell how long it would take, or could she tell me what was required to do the transfer!!
I spend about ?250 a month, not a lot i grant you, all i expect in return is to be able to speak to someone who can provide answers.......did i get it, i don't think so

For the Orange staff out there, what can i have as a business customer?

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#65
Chiz

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Hi NzH

What's the future plan with Orange data charges?

I have read this post on MoDaCo, that says you can get 1gb for ?6 that lasts for 40 days (World Cup Offer).

Do you know if there any plans to make this kind of thing available long term, rather than the ?1 per mb deal at the moment?

EDIT: thanks pd.ryder - 1gb

Thanks

Chiz

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#66
pd.ryder

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Chiz - that's a Gig for ?6, not a Meg :)

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HTC One (M8), big shiny sword...

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#67
mobieg

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i hear that three italia is doing unlimited data for a set amount of euros a month. so hopefully 3 uk will do it as well then all the other networks will do it too.

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#68
sporkguy

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AFAIK the thing about 3 UK's 'internet' network has always been a walled garden - as in, you can use as much data as is included in your plan, but none of it reaches the outside world - only 3's dedicated 'multimedia' servers.

I could be wrong though?

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#69
Monolithix

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I thought 3 had started to open their browsing services up a bit?

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I still exist


#70
Chiz

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Where is the Orange contact now?

I am gagging for more info on any future data packages and would appreciate anyones knowledge of them.

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#71
spacerace

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Where is the Orange contact now?

I am gagging for more info on any future data packages and would appreciate anyones knowledge of them.


I think someones already asked about data charges, and the possibility of matching T-Mobiles one price fits all option, he said there were no new announcements coming that he was aware of...

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#72
Chiz

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he said there were no new announcements coming that he was aware of...


OK cheers.

Just wanted to make sure no new news had come out.

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