I think that Pinky 123 is probably more closer to this than most of the posters - except other CS reps. So, in prespective, his job is being jeopardised with comments that slag of and could harm Orange, the rest of us just use Orange as a phone service, of which there are several. So, no problems in defending your company.
And many CS guys are excellent, but I have to say that Orange for a while have had a real succession of less qualified CS guys and in the early days of Smartphones...........................forget it!
What Pinky really needs to look at through less rose tinted spectacles, though (that was nearly a joke) id the cold hard facts.
Are Orange losing customers? It would appear that they are.
Are they profitable customers? Some certainly are.
Are they signing up new ones? Talking to CPW guys and other High St stores, the new plans are
difficult to sell.
What will happen to the job if customers depart in droves?
However emotive the language on the posts, put that to one side. I have been a member of Modaco forum for many years. I have never seen so many posts complaining about Orange. never. They can't all be wrong. Sure enough, there have been the odd posts slagging off all networks ( and the Onestpphoneshop!!!) over the years, but recently, this has been a flood against Orange.
What Orange CS guys should be doing, is printing these message, copying the URLs and forwarding them on to top management to get competitive and whoever hires and monitors the CS to weed out the poor ones who are giving the rest of you a bad name (I agree that the late shift are usually very good. Do they keep the best ones for the late shift to work with less supervision?)
Anyway, we need Orange to get back to what they were. We need 2 good challengers to O2 and Vodafone, both of whome somehow just don't do it for met, although O2's latest special of 750 minutes, a great phone all for ?35 per month seems to be a step in the right direction.
So, here's to a rethink at Orange!