Samsungs Response to the i600 Dust Problem

[Guest uro_who]

I've a 5 day old sgh-i600 which is already developing dust. I wrote to Samsung regarding this, some of the software bugs and e-mail on t-mobile (which I can't get to work). This was their response...

Thank you for contacting Samsung Electronics.

[solution]

Ref: 2101906738

In response to your email, dust under the screen is not covered by the

manufacturer's warranty provided by Samsung and as such we could not

offer you a free of charge repair. Also, the email service is provided

by your network and we cannot provide settings to allow you to use email

through T-Mobile if they have not got the service activated. Also,

there are no updates currently available for the firmware of the i600.

If you are not happy with the phone, my recommendation would be to take

it back to your retailler andask about a returns policy as it is within

14 days of your purchase.

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I hopethis has been of some assistance to you. If you do have any

further queries, please do not hesitate to contact us.

Kind Regards

Alan

Samsung Electronics UK

Customer Communication Center

Tel.: 0870 726 7864(All calls charged at National Rate)

Homepage: www.samsung.com/uk

Can I suggest you all call Alan and let him know what you think of this level of customer care.

Edited May 7, 2007 by uro_who