112 replies to this topic

[Crash Biker]

I have a genuine UK Xda Graphite, really like it, and just tried to get the upgrade. I'm told by the web site I don't have a valid serial number on my Xda Orbit or Trion. I also note that having entered my serial number when I hover over "continue" my status bar shows me the data will be sent to member.htc.com. Unlike all the other O2 Xda Windows mobile devices the Graphite is made by ASUS not HTC so there is not much point in the O2 web site trying to validate the serial number with HTC.

I just spent 30minutes on the phone to customer care who were very polite but totally unable to help, I was talking to a very nice chap (I think in India) but trying to explain I was on my PC not my phone, my serial number really doesn't start with HT and yes I do have the right number, that the Graphite is made by ASUS and not HTC just became too hard so I said thanks and withdrew.

My hope was that (a) he might tell someone the website was wrong and (b) he might give me an alternative download location but this clearly wasn't going to happen.

Just fyi

Cheers

Crash

[kyrkesmith]

It won't take my serial number either, annoyingly. Anyone able to get hold of the update yet?

[ollie2001]

Won't take my serial number either I tried putting in a Orbit one and it lets me download the Orbit software! Damn it!

I've emailed them, so lets see what they say. Funny enough it now says on the product description page that it comes with WM6!!

[monkeygadge]

The update file works like a charm!

I had to dual boot Vista with Xp and run the update from there. It takes about 30 minutes to flash the ROM. Final result - Graphite with WM6.

I'll post a 'how to' guide in the Jupiter forum when I get a chance......

[davidjp]

dragondude, on Aug 17 2007, 11:30, said:

The XDA web site is now showing you can update the Graphite to WM6. But the website won't accept the serial number of my Graphite (an O2 Graphite from Australia) to allow me to download the WM6 upgrade. Any chance someone who grabs it could host it for us who can't get it, please?

I'm having that problem too. Strangley enough, the window that tells you your number is invalid has a HTC web address. Which is strange as HTC don't make the graphite.

[monkeygadge]

You guys sure your putting the right number in? Also don't put in the letters at the start, just numbers.

[ollie2001]

monkeygadge, on Aug 18 2007, 19:44, said:

You guys sure your putting the right number in? Also don't put in the letters at the start, just numbers.

I don't have letters at the start of mine

[dragondude]

ollie2001, on Aug 19 2007, 04:57, said:

I don't have letters at the start of mine

Yep, no letters in front of mine, either. And yes, I am using Microsoft IE, as well. Obviously our batch of serial numbers are not on their database, and it's poor customer service if they can't help us or even give us an alternative way to access the upgrade. I guess we'll have to wait until some kind soul makes it available to us.

[kyrkesmith]

dragondude, on Aug 19 2007, 01:14, said:

Yep, no letters in front of mine, either. And yes, I am using Microsoft IE, as well. Obviously our batch of serial numbers are not on their database, and it's poor customer service if they can't help us or even give us an alternative way to access the upgrade. I guess we'll have to wait until some kind soul makes it available to us.

Are you using Vista? I am, and haven't had any luck yet.

[dragondude]

kyrkesmith, on Aug 19 2007, 17:47, said:

Are you using Vista? I am, and haven't had any luck yet.

I'm using XP. I think it's to do with our serial numbers not being on the HTC database.

[ollie2001]

dragondude, on Aug 19 2007, 11:00, said:

I'm using XP. I think it's to do with our serial numbers not being on the HTC database.

Which is still baffling as the Graphite isn't a HTC device

MonkeyGadge has given me a torrent link http://www.mininova.org/tor/846364 - but he isn't online at the moment to seed it

We either need a working serial to download it or someone to upload it to rapidshare or megaupload etc...

[dragondude]

ollie2001, on Aug 19 2007, 20:19, said:

Which is still baffling as the Graphite isn't a HTC device

MonkeyGadge has given me a torrent link http://www.mininova.org/tor/846364 - but he isn't online at the moment to seed it

We either need a working serial to download it or someone to upload it to rapidshare or megaupload etc...

Thanks for the torrent. There are already 30 odd people hooked up to it! That's a lot of rejected serial numbers!!! Hopefully we'll be able to upgrade soon...

Edited by dragondude, 19 August 2007 - 02:02 PM.

[ollie2001]

dragondude, on Aug 19 2007, 11:48, said:

Thanks for the torrent. There are already 30 odd people hooked up to it! That's a lot of rejected serial numbers!!! Hopefully we'll be able to upgrade soon...

3 peers connected with 3.8%

Come on people! SEED!

[dragondude]

ollie2001, on Aug 20 2007, 05:37, said:

3 peers connected with 3.8%

Come on people! SEED!

As far as we know, monkeygadge is the only one who's seeding at the moment (since he set up the torrent), so we need to patiently wait until he's on again, but yes, it would be nice to see the other two who did manage to get a copy back on again. An alternative would be to host it on rapidshare or megafile... I would be curious though, seeing as I'm Australian and have an Australian O2 Graphite, to see if the WM6 released works on more than just the UK Graphites.

Edited by dragondude, 20 August 2007 - 04:14 AM.

[Mancom]

Hi.

I managed to download the upgrade file with no problem, for uk graphite.

I don`t know is it against rules of this forum by I wil post link to download it


Graphite_Upgrade_Utility_V3.4.0.zip


Short note: Don`t bother with watching on progress bar on your pc, watch it on your device  

To admin: if this is against the rules, please delete this post.

Mancom

[dragondude]

Mancom, on Aug 20 2007, 17:52, said:

Hi.

I managed to download the upgrade file with no problem, for uk graphite.

I don`t know is it against rules of this forum by I wil post link to download it


Graphite_Upgrade_Utility_V3.4.0.zip


Short note: Don`t bother with watching on progress bar on your pc, watch it on your device  

To admin: if this is against the rules, please delete this post.

Mancom

Thank you. sir! You are a scholar and a gentleman!!!

[dragondude]

Damn! It says my device is not an XDA Graphite! Didn't realise there were more than one flavour of Graphites....!!! Guess I'll have to wait for the Australian O2 version to come out....

[jamesdisco]

I'm having the same problems as some of you o2 keeps rejecting my serial no. mine is a uk graphite from o2. just downloaded the update from mancom will let you know if its a success.

[ollie2001]

Mancom, on Aug 20 2007, 08:52, said:

Hi.

I managed to download the upgrade file with no problem, for uk graphite.

I don`t know is it against rules of this forum by I wil post link to download it


Graphite_Upgrade_Utility_V3.4.0.zip


Short note: Don`t bother with watching on progress bar on your pc, watch it on your device  

To admin: if this is against the rules, please delete this post.

Mancom

Thanks very much! Mine seems to be updating fine at the moment, however there's no display on my Graphite? Just the computer progress bar...quite odd...

I'll report back in a bit. Hard luck Dragondude, lets hope they release an Aussie copy soon

EDIT: Update worked like a charm, can't say I notice much difference so far. The GUI looks a bit nicer though
Cheers for the effort guys...

Edited by ollie2001, 20 August 2007 - 09:32 AM.

[gigmagog]

Mancom, on Aug 20 2007, 08:52, said:

Hi.

I managed to download the upgrade file with no problem, for uk graphite.

I don`t know is it against rules of this forum by I wil post link to download it


Graphite_Upgrade_Utility_V3.4.0.zip


Short note: Don`t bother with watching on progress bar on your pc, watch it on your device  

To admin: if this is against the rules, please delete this post.

Mancom

Many thanks for the download Mancom.  will explore it today.  By the way will not execute via  vista must be xp with active sync 4.5