Guest badbob001 Posted January 26, 2008 Report Share Posted January 26, 2008 Many times my phone would suddenly not be able to receive or make calls, even though it has full bars. I think it says Seaching... instead of T-Mobile when that happens, but I didn't really pay attention to that part. I think it usually happens after I enter and leave a place with no signal (building, parking garage, subway). The only fix is to restart the phone. I tried putting the phone in flight-mode, but when I do that, I can't get the phone out of flight mode. And so I need to restart. I called t-mobile and the rep said that it is NORMAL and EXPECTED to restart your phone (any t-mobile phone) at least once a day. And the issue with my shadow is an expected issue and so no exchange or fix is possible. I pushed for more support and got sent to a pda/phone rep. She tells me that my problem is #2 on the shadow support list (battery life is #1). Other issues mentioned include phone freezing on incoming call (happened to me a few times). All she could really offer was have me hard-reset my phone. I had already done that with the clear-storage icon, but she suggested I use the two-soft-key method. I've done that and it seems better, but since I don't have a lead box or deep basement, I can't really test if it's fixed. My wife has the same shadow and doesn't have this problem so I hope it's just a software issue that would be corrected by a hard-reset. I find myself being paranoid and calling my voicemail every one in a while to make sure I can still connect. Link to comment Share on other sites More sharing options...
Guest trickinit Posted January 27, 2008 Report Share Posted January 27, 2008 I called t-mobile and the rep said that it is NORMAL and EXPECTED to restart your phone (any t-mobile phone) at least once a day. And the issue with my shadow is an expected issue and so no exchange or fix is possible. I pushed for more support and got sent to a pda/phone rep. She tells me that my problem is #2 on the shadow support list (battery life is #1). Other issues mentioned include phone freezing on incoming call (happened to me a few times). As a T-Mobile rep, I wouldn't necessarily say it's normal and expected to have to restart any phone everyday, just the ones running Windows Mobile. It's not the phones, it's the OS. <_< Link to comment Share on other sites More sharing options...
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