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HSDPA speeds

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#21
antlane

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Finally got to the bottom of this. I managed to get put through to tech support who said they reset my HSDPA but after that, I was still only getting slow speeds.

On phoning T-Mobile again, I finally spoke to someone who told me I definitely didn't have HSDPA on my account - even though everyone else who I had spoken to told me I did! He would only give me HSDPA if I upgraded to WnW Plus which I was unwilling to do as I had been on WnW since long before Oct 07 which was when the rules changed. It transpires that when I upgraded my phone in November, I also changed price plan which was the reason I didn't have HSDPA enabled (even though I was promised at the time that I wouldn't lose it). So despite my phone displaying an "H", the speeds were obviously being throttled somewhere.

Anyway, to cut a long story short, I emailed Customer Relations who were excellent. Having explained the situation, they converted my talkplan to a pre-October version of it and within a few minutes, I was getting nearly 1 Mbit/sec.

Thanks for everyone's help on this!

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#22
Confucious

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Interesting that it was showing H when you weren't getting HSDPA.

Glad you got it sorted though. :D

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#23
deanparkr

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Interesting that it was showing H when you weren't getting HSDPA.

Glad you got it sorted though. :D



T-Mobile have recently added WnW Plus to my account with HSDPA and my phone is now showing the "H" icon in place of "3G"

Ive plugged my phone in as a modem to my laptop and in Internet Explorer upon starting a download i'm seeing 180 ish speeds in the download speeds.

Now... I dont really understand my KB's Kb's kb's kbits to know for sure if thats a good speed for HSDPA?

180KB/s does that sound right for T-Mobiles advertised 3.6mbps?

Confused! :(

Edited by deanparkr, 02 July 2008 - 06:57 PM.

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#24
Confucious

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As there are 8 bits in a byte 180KBS is 1440 Kbs which is not a bad rate at all!

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#25
deanparkr

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As there are 8 bits in a byte 180KBS is 1440 Kbs which is not a bad rate at all!



ooo fantastic :D

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