Jump to content


Photo

Orange Text Message Charges

- - - - -

  • Please log in to reply
12 replies to this topic

#1
1straven

1straven

    Newbie

  • MoDaCo Silver
  • Pip
  • 33 posts
  • Location:Lincoln, UK
  • Devices:Touch Diamond
Do orange really not want any customers left?

Just got my bill through for this month and text messages have gone up by 2p per message to 12p. Not only for new customers but they *just* rolled it over to all customers with no notification, at least to me.

In this day and age, text messages must cost the operators about 1p per message so how does orange justify this increase?

  • 0

#2
jimbouk

jimbouk

    Hardcore

  • MoDaCo Silver
  • PipPipPipPipPipPip
  • 2,721 posts
  • Location:London
  • Devices:HTC Diamond
If they have increased the price, I bet they notified you of the increase with one of your recent bills.

Are you sure you havent changed tariff though?

  • 0
Touch HD runnign Dutty's latest rom

#3
1straven

1straven

    Newbie

  • MoDaCo Silver
  • Pip
  • 33 posts
  • Location:Lincoln, UK
  • Devices:Touch Diamond

If they have increased the price, I bet they notified you of the increase with one of your recent bills.

Are you sure you havent changed tariff though?


Nope, no change of tariff. still got about 2 months left of my contract. I did ring them back up to ask if they had notified their customers on this. The response was "We sent out a text message to everyone". Not the best form of communication regarding price changes I would of thought.

  • 0

#4
armsy1

armsy1

    Newbie

  • Members
  • Pip
  • 19 posts
  • Devices:HTC Touch-Pro Vodafone
I never got a text telling me they were going up! I'll have to look on my bill, it'll be here in a couple of days.

  • 0

#5
iamdecal

iamdecal

    Newbie

  • Members
  • Pip
  • 17 posts
  • Devices:spv 550

I never got a text telling me they were going up! I'll have to look on my bill, it'll be here in a couple of days.



same here, and my phone stores all my texts going back forever.

  • 0

#6
jimbouk

jimbouk

    Hardcore

  • MoDaCo Silver
  • PipPipPipPipPipPip
  • 2,721 posts
  • Location:London
  • Devices:HTC Diamond

Nope, no change of tariff. still got about 2 months left of my contract. I did ring them back up to ask if they had notified their customers on this. The response was "We sent out a text message to everyone". Not the best form of communication regarding price changes I would of thought.


So which tariff are you on?

  • 0
Touch HD runnign Dutty's latest rom

#7
Dark Horse

Dark Horse

    Enthusiast

  • Members
  • PipPipPip
  • 279 posts
  • Location:Leafy Surrey
  • Devices:Samsung B7350
SMS costs a fraction of a penny to send, the rest of it is pure profit. The standard charge for a UK sms on my Orange tariff (OVP Virgin) has always been 12p per message though.

  • 0

#8
shadamehr

shadamehr

    'That' Avatar Guy

  • Members
  • PipPipPipPipPipPip
  • 1,546 posts
  • Location:Gateshead, UK
  • Interests:Computers, Internet, Games, Women, Phones, Clubbing and Pubbing
  • Devices:HTC Desire / Nokia N8 Bronze
  • Twitter:@shadamehr
Er, so has anyone actually RANG them to blast them about this?

If so, please post the results back here.

  • 0

Posted Image


#9
1straven

1straven

    Newbie

  • MoDaCo Silver
  • Pip
  • 33 posts
  • Location:Lincoln, UK
  • Devices:Touch Diamond
My tarriff is a slightly strange one from what I can tell.

For £35 per month, I get

100 Landline minutes
175 Any network minutes
75 text messages
Orange Care

I also pay for the 30Mb (£8) and weekend/evening (£5) data plans on top of that.

  • 0

#10
Confucious

Confucious

    Peanut Brain

  • MoDaCo Gold
  • PipPipPipPipPipPip
  • 6,635 posts
  • Gender:Male
  • Location:Surrey, England
  • Devices:iPhone 5
  • Twitter:@Confuciousmobil
That's awful! I pay £20.52 and get £180 to spend (voice 20p/ min, mms 20p and texts 10p) so thats upto 900mins or 1800 texts to any network or landline and that includes unlimited web (well FUP of 3Gb)

but I don't get Orange care.

Why are you still with Orange?

  • 0
He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.

#11
1straven

1straven

    Newbie

  • MoDaCo Silver
  • Pip
  • 33 posts
  • Location:Lincoln, UK
  • Devices:Touch Diamond
Good Question. I intend to leave at the end of my contract in August. The fact that they have charged me for my data over the last two months is also annoying. Just had another 30 minute call to customer services in order to get that refunded.

  • 0

#12
PaulOBrien

PaulOBrien

    It's My Party

  • Founder
  • PipPipPipPipPipPip
  • 36,175 posts
  • Gender:Male
  • Location:Norwich, UK
  • Devices:All the Nexus!
  • Twitter:@paulobrien
Is this in breach of your contract terms with them and therefore you are within your rights to request termination of the contract?

P

  • 0

You can follow me on Twitter - http://twitter.com/paulobrien / Follow MoDaCo on Twitter - http://twitter.com/modaco

Want to donate? MoDaCo is raising money for the Multiple Sclerosis society.

Posted Image


#13
1straven

1straven

    Newbie

  • MoDaCo Silver
  • Pip
  • 33 posts
  • Location:Lincoln, UK
  • Devices:Touch Diamond
Just had a long chat with orange CS (again) and asked them to cancel my contract 2 months early.

Got put through to retentions and had an interesting chat with a gentleman there. It looks like I may be staying with Orange after all if they will offer the bundle below which he said they should be able to do (data is a little up in the air)

HTC Diamond (Free of charge)
350 Minutes
250 Texts
250 Mb (Will possible go higher when new data plans are released with the Diamond)

All for £27.50 per month.

Appears that 8 years of being a orange customer, building up loyalty points might actually pay off at long last.

Edited by 1straven, 26 June 2008 - 08:30 PM.

  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users