Omega Ra, on May 21 2009, 02:44, said:
hey if you are a rep let me ask you something....my phone seems to have a hardware issue where the phone "turns off" no powers off, but the phone turns off (where I Can still do programs and such) and when I go to wireless manager it doesn't want to turn back on...Now here's the question...since I have flashed multiple times how can I turn it in to get a replacement as I have only had it a month or 2...
Since you are under a year and there's (assuming) no physical damage on the phone you've got a shot here. Your phone is still under the one year manufacturers warranty which covers anything non damage related, even though your ROM flash voids it.
You've got a couple options:
1. If you want to do it in store you have a shot. It's the cleanest way to do it in the eyes of the company but also a tad more risky. Once the techs take it in a swap it out it doesn't matter what YOU did, it would fall on the tech for anything. You'll need to find a "smartphone" VZW. Only a few per district are set up to handle swap outs on smartphones although to be honest they usually only have BB's so I'd ask right away if they have one in stock. If they don't tell them you are to busy and just ask for WDTS's number. Anyway, its usually the busiest and biggest store in the area. If they've got a dumb tech working there you've got a great shot. They aren't trained to check for your OS version (although 6.5 would be a dead giveaway) so if you can show them the error for the tech quickly and try to limit their time with it alone you increase your odds. Now the tech's have more discretion on swapping your phone out then they would have you believe assuming your phone has no damage and they actually have one in stock. So be super nice and play dumb. Though if they do find out you are running unapproved software they can not only deny it, but remark the account so that you'd pretty much have to drop it in water and make an insurance claim to get a new one.
2. Call customer service and ask to be transfered to WDTS. These guys will try to troubleshoot your phone over the phone. Make sure you play dumb with these guys to and be nice as they also have a ton of discretion. They'll run you through all the things you've tried and have you do a hard reset in order to make sure they have to send you a phone. The problem with this is that I'm not sure what their policy is if they check your phone and find out you are running a leaked ROM. I can try to find out at work tomorrow what the M&P is on that.
Hope this helps.