Today I had a voicemail from the repairs team asking me to call them back ASAP. I called the customer care team and was informed that there are no replacement chargers as they all potentially have the same fault - the operator could only tell me that when they get the fault they will no longer charge the phone.
I was told that as there are no replacement chargers being sent out Orange were offering to replace handsets. The choices were: LG Arena, HTC Hero and HTC Touch 3G. I said i would look at the specs of the phones and get back to them.
I'm very disappointed with the choices of phone that we've been given, none of them come close to being as mighty as the TG01, which is the phone we chose as we wanted it's features and spec.
Has anyone else spoken to Orange about this / been offered any other phone / been told any further information on the charger fault?
I'm just wondering whether I'd be able to claim for a different phone using my OrangeCare insurance i have with them. Does anyone know if this would cover a faulty phone, or what alternative they would offer me if they can't get hold of TG01's any more?!
At the moment I'm quite angry at Orange for not offering similar phones and im angry at Toshiba who seem to have made the worst built phone ever. (I've had memory card corruption where i'm now on my 4th SD card, banging/popping noises in calls (on my 2nd handset because of this and i still get the problem intermittantly), phone crashing/freezing, battery life not great and the battery meter is useless (100%, 40%, dead) and now, though i haven't had the charger problem personally, it's there lingering over my phone threatening to be a new drama!