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Hi all,
Just want to vent my dissatisfaction...
Firstly, I would say that the Vodafone agent was polite.
I am now 14 months into my 12 month contract and I had waited the extra 2 months before upgrading because of the HD2.
I called up Vodafone Upgrades this evening and the best upgrade they could offer me on the HD2 was:
- £34.26 line rental, 600minutes, Unlimited SMS, Unlimited Mobile Internet + £13.68 one off payment.
Looked ok until I checked Vodafone website and for £35.00 a month, I could get the HD2 with 900 minutes with similar unlimited SMS and internet.
That means a new customer will get 300 minutes extra even though I have been a customer paying £40 a month for the last 14 months.
So much for the value of being a loyal customer.
My next decision was to go for the cheapest SIM only offer because I wanted to retain my current Vodafone number.
(I would buy the HD2 as a new contract and wanted to minimise the cost at keeping my current number.)
Vodafone Upgrades managed a bit better here:
- £9.79 a month, 30 day SIM only, with 500 SMS.
Looking at the Vodafone website, a new customer will have to pay more than an upgrading customer this time.
But only by 3p as this SIM only package will cost £10.00.
In both these instances, I told Vodafone that as a current customer looking for an upgrade, I was ... being rubbished!
Vodafone said that they valued me and was keen to keep as a customer but they could not offer me any upgrade that was significantly better the what was on their website.
Vodafone... I am disappointed!
From this discussion, I can deduce that Vodafone values their upgrading customers by offering them worthless discounts and poorer packages than any new customer.
Can anyone out there suggest how I may get a better deal on my upgrade?
Just want to vent my dissatisfaction...
Firstly, I would say that the Vodafone agent was polite.
I am now 14 months into my 12 month contract and I had waited the extra 2 months before upgrading because of the HD2.
I called up Vodafone Upgrades this evening and the best upgrade they could offer me on the HD2 was:
- £34.26 line rental, 600minutes, Unlimited SMS, Unlimited Mobile Internet + £13.68 one off payment.
Looked ok until I checked Vodafone website and for £35.00 a month, I could get the HD2 with 900 minutes with similar unlimited SMS and internet.
That means a new customer will get 300 minutes extra even though I have been a customer paying £40 a month for the last 14 months.
So much for the value of being a loyal customer.
My next decision was to go for the cheapest SIM only offer because I wanted to retain my current Vodafone number.
(I would buy the HD2 as a new contract and wanted to minimise the cost at keeping my current number.)
Vodafone Upgrades managed a bit better here:
- £9.79 a month, 30 day SIM only, with 500 SMS.
Looking at the Vodafone website, a new customer will have to pay more than an upgrading customer this time.
But only by 3p as this SIM only package will cost £10.00.
In both these instances, I told Vodafone that as a current customer looking for an upgrade, I was ... being rubbished!
Vodafone said that they valued me and was keen to keep as a customer but they could not offer me any upgrade that was significantly better the what was on their website.
Vodafone... I am disappointed!
From this discussion, I can deduce that Vodafone values their upgrading customers by offering them worthless discounts and poorer packages than any new customer.
Can anyone out there suggest how I may get a better deal on my upgrade?
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