pagem2uk, on Nov 22 2010, 22:27, said:
Hi, today my phone started suffering from "screen tearing", flickering across any graphical elements. It is not so noticable on screens with just text but anything that has a picture such as the tiles screen is badly affected. Found a couple of threads on the MS Social forums, here
. Both suggest but do not confirm there is a product recall for affected units. Just wondered if anyone at Modaco has heard of this issue and can confirm what HTC or O2 (in the UK) are doing to solve the problem?
Dear xxxx xxxx,
thank you for contacting me about this issue.
I have looked at the forums and seen that this is a fault found on quite a few of the handsets.
The fault is not the operating system or something that Microsoft has done. It is the graphics chip located on the main board of the device.
All that needs doing is what’s known as a resink. Basically the chip is blasted with hot air to melt the flux holding the chip in place and re-establish a proper and full connection between the chip and the board.
How ever, we will require you to call into the centre so that we can book the device in for repair.
If you have any more problems, then please do not hesitate in getting in touch with us again.