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T mobile (UK) hacks it's data allowance!

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#21
Higgsy

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I think they will eventually be re-branding as EE anyway, also I'd imagine when Orange open up their 3G network to T-Mob they don't want T-Mob users having an advantage over Orange.


3G network is pretty much irrelevant now though as all mobile operators have been given the go ahead to offer high speed internet access over 2g frequencies as of last week

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#22
squirreleater

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Ok Everyone.
T mobile have replied to me messages, this new Fair usage policy affects direct and indirect sales and applies to EXISTING customers as well!

Sorry, that is all I have, came via there twitter help account.

I can suggest Bitterwallet as a good place to read up on your rights.

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#23
Higgsy

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woe and behold they are still advertising the 3gb allowance on their website for new android phones:

http://www.t-mobile....id-smartphones/

click on the fairuse policy link over on the right. These lot are a right bunch of amateurs

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#24
Scottland

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woe and behold they are still advertising the 3gb allowance on their website for new android phones:

http://www.t-mobile....id-smartphones/

click on the fairuse policy link over on the right. These lot are a right bunch of amateurs



Voda did the exact same thing about 9 months back, which is why I left them. Go figure!

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#25
MrLowHoe

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That last line in that announcement "If you want to download, stream and watch video clips, save that stuff for your home broadband." is like the biggest middle finger from a network provider.

Can more people post their experiences over the phone to T-Mobile regarding this?

I am livid atm. Swear words only come to mind ¬_¬

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#26
Scottland

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That last line in that announcement "If you want to download, stream and watch video clips, save that stuff for your home broadband." is like the biggest middle finger from a network provider.

Can more people post their experiences over the phone to T-Mobile regarding this?

I am livid atm. Swear words only come to mind ¬_¬



I hope they start putting something on their website, along side all their YouTube equipped phones "please don't use YouTube" then :D

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#27
Saif

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All I can say is that I moved to 3 a while ago as there included minutes, texts, Windows Live & Skype allowance proved to be awesome... And to be very honest the few times I have to deal with their CS it has been a bearable experience.

Their recent changes to their One Plan just shows that they understand why people want these phones... They NEED DATA!

I'll be sticking with 3 thanks.

And they'll probably be welcoming some of your custom in the near future as well I would have thought!

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#28
vinokirk

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WTF! Yeah...just aligning with Oranges FUP. God damn it, I've been with all the operators now multiple times, but this is my first time with Tmobile in over a decade of mobile phone useage. I finally thought...'WOW I cant belive I havent been with Tmobile before, they're ace'. And now they go and kick me in the teeth. Looks like I'll be going back too Three in October!

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#29
Bibbleq

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Just rang t-mobile to check my usage for the last few months. They cant find it anywhere in the billing system. I've been told to check my "unbilled" usage just before my billing date. :D

Not great if I cant see how my usage has been over the last few months to get an idea of where I stand.

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#30
Amdathlonuk

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Interesting.....

My bill this month is £275 and is most months, I wondered why I suddenly had data usage showing on my account.

I will be ringing them tomorrow, and if they cap my data rate, I'll be moving my business elsewhere! :D

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#31
LetoKynes

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Terrible, one of the reasons that I, too, signed up with T-Mobile was because they offered a 3gb FUP.

Really need to get my phone working on the uni's wifi then.. I guess this will push me more to do it :D

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#32
JimJam707

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Actually. Does anyone know what happens If I cancel a contract with T-Mobile? Do I have to pay for my phone or do they just take it away?

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#33
Scottland

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Actually. Does anyone know what happens If I cancel a contract with T-Mobile? Do I have to pay for my phone or do they just take it away?


No they'll try and bill you for the remainder of the contract.

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#34
JimJam707

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No they'll try and bill you for the remainder of the contract.

But that's (googles it) £270 0_0

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#35
Amdathlonuk

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But that's (googles it) £270 0_0


Which you can refuse to pay as they have breached the contract.

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#36
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Which you can refuse to pay as they have breached the contract.

TO COURT!

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#37
flibblesan

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I'm on T-Mobile Pay as you go and was getting 3GB a month data allowance. Bit gutted this is dropping to 500MB even though it's in line with other operators. Orange, Vodafone and O2 only give 500MB data per month for pay as you go customers. 3 is 150MB unless you pay £5 to get 500MB.

People keep going on about giffgaff that's owned by O2. What exactly is the fair usage policy? They advertise as unlimited but nothing is ever unlimited.. I don't think they would let me use 40GB in a month if I wanted to, right?

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#38
Natt39

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That last line in that announcement "If you want to download, stream and watch video clips, save that stuff for your home broadband." is like the biggest middle finger from a network provider.

Can more people post their experiences over the phone to T-Mobile regarding this?

I am livid atm. Swear words only come to mind ¬_¬


HA! That's nothing :D I did swear very loudly and repeatedly in, ironically enough, the middle of a Law class.

Contract Law is by no means one of my strong points but I'm not entirely sure they are within it.
How can they market something as part of the package but claim the FUP is additional?

I felt the statement was incredibly rude too...

Natt39

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#39
daniel_owen_uk

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The last time a telco I was with did this it was orange about 18 months ago, they changed the cost of their 0870 calls (used to be included in their minutes).

Turns out I could cancel penatly free, which is nice when you have only been with them a month and have a handset fetching £350 on ebay :D

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#40
English Haze

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This is why I never tie myself in to a contract. None of the bastards can be trusted. GiffGaff looks like quite a deal. I think we'll be moving over there with our PAYG SIMs :D

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